This glossary covers the key metrics and terminology used in ActivTrak for BI - Schedule Adherence. Use it to interpret schedule adherence patterns and have more productive conversations about attendance and coverage with your team.
Definition
The percentage of Active Days during the selected time period
when
a user's Productive Hrs/Day met or exceeded the configured productivity
goal.
Calculation
(Count of days where Productive Hrs/Day >= Productivity Goal
/ Active Days) × 100%
Example
A user has a Productivity Goal of 7.5 hrs/day and is active for
20 days during the selected period. On 14 of those days, their
total Productive Hrs/Day met or exceeded their goal. Their %
of
Days Achieved Productivity Goal = 14 / 20 × 100% =
70%.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Active Days during the selected time period
when
a user's Productive Hrs/Day (Scheduled) met or exceeded the configured
productivity
goal.
Calculation
(Count of days where Productive Hrs/Day (Scheduled) >=
Productivity Goal / Active Days) × 100%
Example
A user has a Productivity Goal of 7.5 hrs/day and is active for
20 days during the selected period. On 9 of those days, their
Productive Hrs/Day (Scheduled) alone met or exceeded their goal.
Their % of Days Achieved Productivity Goal during Schedule =
9
/ 20 × 100% = 45%.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Active Days during the selected time period
when
a user did not Start Late or End Early.
Calculation
(Days Complying Schedule / Active Days) × 100%
Example
A user has a Productivity Goal of 7.5 hrs/day and is active for
20 days during the selected period. On 16 days, they both started
on time and ended on time. Their % of Days Complying Schedule
= 16 / 20 × 100% = 80%.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Active Days during the selected time period
when
a user's last activity occurred before their scheduled end time.
Calculation
(Days Ending Early / Active Days) × 100%
Example
A user has a Productivity Goal of 7.5 hrs/day and is active for
20 days during the selected period. On 3 days their last recorded
activity occurred before their scheduled end time. Their % of
Days Ending Early = 3 / 20 × 100% = 15%.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Active Days during the selected time period
when
a user's first activity occurred after their scheduled start
time.
Calculation
(Days Starting Late / Active Days) × 100%
Example
A user has a Productivity Goal of 7.5 hrs/day and is active for
20 days during the selected period. On 5 days their first
recorded activity occurred after their scheduled start time.
Their
% of Days Starting Late = 5 / 20 × 100% = 25%.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Users (%) Achieved Prod. Goal during Schedule, Users Achieved Prod. Goal during Schedule, Achieved Prod. Goal in Sch.
Definition
The percentage of Non-flex Schedule Users where their Productive
Hrs/Day met or exceeded
their productivity goal during scheduled work hours
Calculation
(Users meeting the Productivity Goal during Schedule / Non-flex
Schedule Users) × 100%
Example
Of 102 Non-flex Schedule Users in the selected time period, only
1 user's
Productive Hrs/Day (Scheduled) met or exceeded the 7.5-hour Productivity
Goal. % of Users Achieved Productivity Goal during Schedule =
1 /
102 × 100% = 1%.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Users (%) Achieved Schedule Adherence Goal, Users Achieved Schedule Adherence Goal, Achieved Schedule Adherence Goal, Achieved Sch. Adh. Goal
Definition
The percentage of Non-flex Schedule Users who achieved both the
Shift Compliance Goal and the Productivity
Goal during scheduled hours.
Calculation
(Users meeting both the Shift Compliance Goal and the Productivity
Goal during Schedule / Non-flex Schedule Users) × 100%
Example
Of 72 Non-flex Schedule Users, only 11 achieved the Shift Compliance
Goal,
and only 1 achieved the Productivity Goal during Schedule. Because
both conditions must be met simultaneously, 0 users cleared both
thresholds. % of Users Achieved Schedule Adherence Goal = 0 /
72
× 100% = 0%.
Where to find it
Schedule Adherence Summary:
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Users (%) Achieved Shift Compliance Goal, Users Achieved Shift Compliance Goal, Achieved Shift Compl. Goal
Definition
The percentage of Non-flex Schedule Users whose number of compliant
shifts
(started and ended on time) in the selected time period met or
exceeded the Shift Compliance
Goal Threshold.
Calculation
(Users meeting the Shift Compliance Goal / Non-flex Schedule Users)
× 100%
Example
Of 72 non-flex users, 11 had a Shifts Comply Schedule rate at
or
above the 80% Shift Compliance Goal Threshold. % of Users Achieved
Shift Compliance Goal = 11 / 72 × 100% = 15%.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Non-flex Schedule Users who complied with their
schedule on a given day — meaning they started late, ended early,
or both.
Calculation
(Count of Non-flex Schedule Users with a compliant shift on the
given
date
/ Total Non-flex Schedule Users on that date) × 100%
Example
On Tuesday 5/27/2026, 58 out of 100 Non-flex Schedule Users started
on time
and ended on time. % of Users Complying with Schedule by Date
= 58
/ 100 × 100% = 58%.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Non-flex Schedule Users who did not comply
with
their
schedule on a given day — meaning they started late, ended early,
or both.
Calculation
100% − % of Users Complying with Schedule by Date
Example
On Tuesday 5/27/2026, 42 out of 100 Non-flex Schedule Users started
on time
and ended on time. 100% − 58% = 42%.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of scheduled workdays where no productive activity
was logged and no approved Time Off exists.
Example
If an employee is scheduled Monday through Friday but logs no
productive activity on Tuesday and Thursday, and they don't have
approved Time Off for those days, their Absence Days =
2.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The total number of days within the selected time period where
a user logs any amount of productive time on a scheduled workday.
Example
If a user has productive activity on 18 out of 20 scheduled workdays
in the selected
period, their Active Days = 18.
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The total number of active users during the selected time period.
Example
If 67 Flex Users and 72 Non-flex Schedule Users were active in
the selected time period, All Users =
139.
Where to find it
Schedule Adherence Summary:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average number of minutes a user ended their shift early,
calculated across the days they ended early.
Calculation
Total early exit minutes / Count of days
ending early
Example
If a user ended their shift early on 3 days, leaving 120, 90,
and 60 minutes before their scheduled end time, their Avg. Early
Exit Mins. = 90.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Avg End of Day
Definition
The average time of day that a user last registered activity,
computed only across Active Days and shown as a time in 24-hour
format.
Example
If a user's last activity averaged 6:21 PM across their active
days, Avg. End of Day = 18:21.
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average number of minutes a user started their shift late,
calculated only across the days they started late.
Calculation
Total late minutes / Count of days starting
late
Example
If a user was late to their shift on 4 days, arriving 10, 15,
20, and 35 minutes after their scheduled start time, their Avg.
Late Mins. = 20.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Avg Start of Day
Definition
The average time of day that a user first registered activity,
computed only across Active Days and shown as a time in 24-hour
format.
Example
If a user's first activity averaged 8:26 AM across their active
days, Avg. Start of Day = 8:26.
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average number of breaks per Active Day.
Calculation
Total breaks / Active Days
Example
If a team logged 80 total breaks across 20 Active Days, their
Breaks/Day = 4.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of days within the selected time period where a user
both
started and ended on time.
Calculation
Count of days where first activity time <= scheduled start
time
and last activity time >= scheduled end time
Example
If an employee is scheduled 9:00 AM – 5:00 PM and starts and
ends on time on 3 out of 5 days, their Days Complying
Schedule = 3.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Ended Shift Early
Definition
The number of days where a user's last activity occurred before
their scheduled end time.
Example
If an employee is scheduled to work until 5:00 PM but their last
recorded activity was at 4:30 PM on 3 days during the selected
period, their Days Ending Early = 3.
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of days a user's productive hours fell short of their
Productivity Goal. The scope (during scheduled hours or
all hours) is controlled by the toggle in the Missed Productivity
Goal table.
Example
If an employee has a 7.5 hrs/day productivity goal and falls
short
of it on 4 out of 5 Active Days during the week, their Days Missed
Productivity Goal = 4.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Late to Shift
Definition
The number of days where a user's first activity occurred after
their scheduled start time.
Example
If an employee is scheduled to start at 9:00 AM but their first
activity was recorded at 9:15 AM on 5 days during the selected
period, their Days Starting Late = 5.
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of Non-flex Schedule Users who ended their shift early
at least
once during the selected week.
Example
If 25 out of 102 Non-flex Schedule Users ended their shift early
on at
least one day during the week, Ended Shift Early At Least Once
= 25.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Flexible Schedule
Definition
A schedule type where the user has assigned working days but
no specific start or end times. Compliance metrics that rely
on start/end times do not apply to Flex Users. Learn more in
our article,
Creating Schedules.
Example
A user scheduled to work Monday through Friday with flexible
hours (instead of fixed start and end times).
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The count of users with a Flex Schedule who were active during
the selected time period.
Example
If 67 users on Flex Schedules had at least one scheduled workday
during the period, Flex Users = 67.
Where to find it
Schedule Adherence Summary:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of Non-flex Schedule Users who started their shift
late
at
least once during the selected week.
Example
If 24 out of 102 Non-flex Schedule Users started their shift
late on at
least one day during the week, Late to Shift At Least Once =
24.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average duration in minutes per break.
Calculation
Total break duration (minutes) / Total breaks
Example
If a team logged 2,400 total break minutes across 80 breaks,
their Minutes/Break = 30.
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average number of hours per Active Day that a user spent
engaging in unproductive or undefined activities.
Calculation
Non-business Time / Active Days
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Fixed Schedule
Definition
A schedule type where the user has assigned working days and
specific start and end times. Shift compliance and adherence
metrics apply only to Non-flex Schedule Users. Learn more in
our article,
Creating Schedules.
Example
A user scheduled to work Monday through Friday from 9:00 AM to
5:00 PM.
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The count of users with a Non-flex Schedule who were active during the selected time period.
Example
If 72 users on Non-flex Schedules had at least one scheduled
workday during the period, Non-flex Schedule Users =
72.
Where to find it
Schedule Adherence Summary:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The percentage of Active Days a user met their productivity goal
within their scheduled hours.
Calculation
(Days where productive time during schedule ≥ goal / Active Days)
× 100%
Example
If a user averaged 5.5 Productive Hrs/Day (Scheduled) per day against
a 7.5 hrs/day goal, their Goal Achievement during Schedule = (5.5
/ 7.5) × 100% = 73%.
Where to find it
Schedule Adherence Summary:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The target productive hours per day, sourced
from configured goals in ActivTrak. Learn more in
our article,
Set Productivity Goals.
Example
If the user's team has a productivity goal of 7.5 Hrs/Day, Prod.
Goal = 7.5.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average number of Productive Hrs/Day that a user fell
short of their Productivity Goal, calculated only across
the days they missed the goal.
Example
If a user missed their 7.5 Hrs/Day productivity goal on 4 days,
averaging 5.6, 5.4, 6.0, and 5.9 productive hours on those days,
their Productive Goal Gap Hrs/Day = 1.9 (average
of 1.9, 2.1, 1.5, and 1.6 hours short of goal).
Where to find it
Manager Weekly View:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average productive hours per day for the selected time period,
including both scheduled and non-scheduled hours.
Calculation
Productive hours / Active Days
Example
If a user had 134 productive hours across 20 Active Days, their
Productive Hrs/Day = 134 / 20 = 6.7.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average productive hours per day that a user spends outside
of their scheduled work hours.
Calculation
Total productive hours outside scheduled time / Active
Days
Example
If a user worked 28 productive hours outside their schedule across
20 Active Days, their Productive Hrs/Day (Non-Scheduled) =
1.4.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The average productive hours per day that a user spends within their
work schedule.
Calculation
Total productive hours during scheduled time / Active Days
Example
If a user had 110 productive hours during scheduled time across
20 Active Days, their Productive Hrs/Day (Scheduled) =
5.5.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
Average productive hours on days approved for Time Off. Captures
productive activity on those days without affecting other
productivity averages, giving you a complete picture of work
patterns.
Calculation
Total productive hours on Time Off days / Time Off
Days
Example
If an employee has approved Time Off on Monday and Wednesday
but logs 2 productive hours on Monday and 3 on Wednesday, their
Productive Hrs/Day (Time Off Days) = 2.5.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on) and HRIS Integration (Add-on)
Definition
The workdays assigned to a user's schedule.
- M-F for Monday through Friday schedules
- Individual days separated by commas for custom schedules (e.g., M, Tu, Th, Sa)
Example
A full-time employee might show "M-F" while a part-time employee
might show "M, W, F".
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The designated start and end times for a user's work schedule,
formatted as hh:mm AM/PM – hh:mm AM/PM (e.g., 9:00 AM – 5:00
PM). For Flex Schedules, this field displays "flexible hours."
Example
A standard office worker might show "9:00 AM – 5:00 PM," while
a flexible schedule user will show "flexible hours."
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
A user-level metric indicating whether an employee's Shift Compliance Ratio meets or exceeds the configured Shift Compliance Goal Threshold. By default, this threshold is set to 80%. The Shift Compliance Goal Threshold can be configured at the top of each report page.
Example
If the threshold is 80% and a user complied with their schedule
on 85% of their shifts, they achieved the Shift Compliance Goal.
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
A configurable parameter that sets a standard a user must achieve to meet the Shift Compliance Goal. The Shift Compliance Goal Threshold can be configured at the top of each report page.
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Shifts (%) Comply Schedule, Comply Schedule
Definition
The percentage of schedules where a user started work no later than
the scheduled start time and ended work no earlier than the scheduled
end time.
Calculation
(Count of shifts where start time <= scheduled start time and
end
time >= scheduled end time / Active Days) × 100%
Example
If 6,255 out of 12,642 shifts were fully compliant,
Shifts Comply Schedule = 49%.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Shifts (%) End Early, End Early
Definition
The percentage of Active Days where a user's last activity occurred
before
their scheduled end time.
Calculation
(Count of shifts where last activity time < scheduled end time
/ Active Days) × 100%
Example
If 3,518 out of 12,642 shifts ended before the scheduled
end time, Shifts End Early = 28%.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Also known as Shifts (%) Start Late, Start Late
Definition
The percentage of Active Days where a user's first activity
began after their scheduled start time.
Calculation
(Count of shifts where first activity time > scheduled start time
/ Active Days) × 100%
Example
If 3,050 out of 12,642 shifts started after the scheduled
start time, Shifts Start Late = 24%.
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
An
organizational unit in ActivTrak
that groups users together based on shared characteristics such
as department, function, reporting structure, or project assignment.
Teams (also known as
Groups)
serve as a primary filter for analyzing schedule adherence data
and enable comparative analysis across different groups within
an organization.
Teams in ActivTrak:
- Created and managed by administrators
- Allow for hierarchical structures (teams within teams)
- Serve as filters for dashboards and reports
- Enable team-level goal setting and benchmarking
- Provide context for productivity comparisons
Where to find it
Schedule Adherence Summary:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
The number of full or partial days with approved Time Off. This helps
you understand planned absence patterns across your workforce.
Example
If an employee has approved time off for all day Monday, half
of Tuesday, and all day Friday during the selected period, their
Time Off Days = 3.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on) and HRIS Integration (Add-on)
Definition
The total duration of approved Time Off in hours. This provides granular
insight into time-off utilization.
Calculation
Sum of all approved Time Off hours during the selected time period
Example
If an employee has approved time off for a full 8-hour workday
on Monday and a 4-hour half day on Wednesday, their Time Off
Hrs = 12.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
and
HRIS Integration (Add-on)
Individual employees or contractors whose digital activity is being tracked through the ActivTrak agent software. In ActivTrak, a "user" typically corresponds to a specific person whose work habits, productivity, and application usage are monitored and analyzed within the platform.
Key aspects of users in ActivTrak:
- Each user typically requires one license in the ActivTrak system
- Users are organized into teams for analysis and reporting
- User data forms the foundation for all productivity metrics
- Users can be assigned specific productivity benchmarks and goals
- User privacy settings can be configured according to organizational policies
Where to find it
Manager Weekly View:
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)
Definition
Total time contributing to business objectives, calculated as the
sum of Productive
Time and Offline Meetings. This represents a user's complete work
contribution,
including both digital and non-digital activities.
Calculation
Productive Time + Offline Meetings
Example
A worker's morning might include responding to emails (Productive Time), attending a Zoom call (also Productive Time), then walking to a conference room for a strategy meeting (Offline Meetings). All of these activities contribute to Work Time.
Where to find it
User Report:
Plan availability
All plans with
ActivConnect API (Add-on)