This glossary will help you understand the key metrics and terminology used in ActivTrak for BI - Customizable ActivTrak Reports. Use this reference to interpret dashboard data and effectively communicate findings to your leadership team.
Definition
The total count of break periods detected throughout a User's
workday.
A break is identified when there's a measurable gap in active
computer
engagement between productive or active work sessions. This metric
helps you understand how frequently employees step away from
their
workstations during the day.
Note: This metric differs from "Break Time"
in ActivTrak
dashboards
powered by Live Data. Break Time is a configurable setting that
Administrators
define when creating Work Schedules.
Example
Jessica's Workload Balance - Daily Report for March 14, 2025 shows 4 breaks throughout her workday: a 15-minute coffee break at 9:45 AM, a 45-minute lunch at 12:30 PM, a 10-minute stretch break at 3:15 PM, and a brief wind-down before logging off at 4:40 PM. This pattern shows regular mental resets throughout the day, which helps maintain focus and prevent burnout.
Where to find it
Workload Balance - Daily Report
Plan availability
Professional/Premium
Also known as Total Users
Definition
The count of distinct individual Users who accessed a specific application, website or activity category during the selected time period. This metric helps you understand adoption rates and identify which tools or categories your workforce actively uses.
Example
The Application & Site Usage dashboard shows Slack was accessed by 8 out of 10 Users during the period, indicating strong team adoption and making it a core communication tool worth investing in. In contrast, Zoom shows only 4 Users, suggesting lower adoption or that meeting needs are being met elsewhere.
Where to find it
Technology Usage - Overview
Technology Usage - Adoption
Technology Usage - Top Charts
Application & Site Usage Report
Environment Health
Plan availability
All plans
Definition
The period-over-period percentage change in a metric, comparing the current time period to the previous time period of equal length. This metric includes visual indicators (arrows and color coding) to show whether values are increasing or decreasing quickly.
Calculation
((Current Period Value - Previous Period Value) / Previous Period Value) × 100
Positive values indicate an increase, while negative values indicate a decrease. The visual indicators show:
- Green upward arrow () for positive changes
- Red downward arrow () for negative changes
Example
The Technology Usage report shows Chat & Messaging time increased from 2.5 hours per day in February 2025 to 2.9 hours per day in March 2025, displayed as +16% ((2.9 - 2.5) / 2.5 × 100). This indicates a 16% increase in communication tool usage compared to the previous period.
Where to find it
Technology Usage - Top Charts
Personal Insights
Plan availability
All plans
Definition
The percentage of a team's productivity goal that has been met during the selected time period. This metric shows how close a team is to reaching their target productive hours, helping leaders quickly assess whether teams are on track, falling short or exceeding expectations.
Calculation
(Actual Productive Hrs/Day / Group Productivity Goal) × 100
The result shows what percentage of the goal has been achieved. Values above 100% indicate the team exceeded their goal, while values below 100% indicate they fell short.
Example
The Marketing team averaged 6.6 productive hours per day against their 6.0-hour goal, resulting in 110% Goal Achieved (6.6 / 6.0 × 100). This means they exceeded their productivity target by 10%, signaling strong performance to leadership.
Where to find it
Productivity & Utilization KPI
Plan availability
Essentials Plus and Professional/Premium
Also known as % of Total Users
Definition
The percentage of Users in the selected Group(s) who accessed a specific application, website or activity category during the specified time period. This metric helps you understand adoption rates and identify how widely a tool or resource is being used across your workforce.
Calculation
(Number of Users who accessed the application or site / Total number of Users in the selected Group) × 100
Example
The Application & Site Usage dashboard shows Slack was accessed by 8 out of 10 Users, resulting in 80% of Total Users. This high percentage indicates Slack is widely adopted across the team, while Zendesk shows only 10% (1 out of 10 Users), suggesting it's a specialized tool for a specific role rather than a broadly used application.
Where to find it
Technology Usage - Overview
Application & Site Usage Report
Plan availability
All plans
Definition
The total number of days during the selected time period during which a User recorded any measurable computer activity. This metric helps you understand attendance patterns, work consistency and location-based activity levels.
Example
The Location Distribution by Groups table shows Sarah with 9 Active Days out of a possible 10 working days during the two-week period, meaning she had recorded computer activity on 9 days. Michael shows 8 Active Days, with 2 days having no recorded activity—possibly due to time off or a sick day.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day during which a User demonstrates measurable engagement with their computer through keyboard activity, mouse movements or application interactions. This metric captures all periods of digital activity, regardless of whether that activity is classified as productive, unproductive or undefined.
Calculation
Total Active Hours across all monitored days / Number of days in selected period
Active hours include any time the User is actively engaged with their computer, encompassing productive work, collaboration, breaks at the computer and all other active computer usage.
Example
Sarah tracked 32.4 active hours over a 5-day work week, resulting in 6.5 Active Hrs/Day (32.4 / 5 days). This means Sarah actively used her computer for an average of 6.5 hours each day during this period.
Where to find it
Environment Summary
User Summary
Time Flow
Plan availability
Professional/Premium
Definition
The total amount of time a User was actively engaged with their computer on a specific date, measured in hours and minutes. Unlike Active Hrs/Day, which shows daily averages, Active Time represents the actual total active engagement for a single work session or day in the detailed Working Hours Report.
Example
The Working Hours Report for October 3, 2025 shows Axel J worked 7 hours total, with 4 hours of Active Time. This means he spent 3 hours away from his computer—likely in meetings, on breaks, or handling tasks that didn't require screen time.
Where to find it
Plan availability
All plans
Definition
The count of unique Users who logged activity during the selected date range. In the Environment Summary, this represents all Users with any recorded activity. In the Technology Usage - Adoption report, this represents Users who spent time in a specific selected category or application/site.
Example
The Environment Summary dashboard shows 10 Active Users during the two-week period. When you filter the Technology Usage - Adoption report by "Support Tools," you see 8 Active Users, meaning 8 out of 10 team members accessed support applications like Zendesk during this period.
Where to find it
Environment Summary
Technology Usage - Adoption
Plan availability
All plans
Definition
The percentage of a User's or Group's total time that is allocated to an activity category or a specific application/site.
Calculation
Technology Usage - Overview:
(Time spent in applications/sites of an activity category / Total
time) × 100
Technology Usage - Top Charts:
(Time spent on a specific application/site / Total
time) × 100
Example
The Technology Usage - Overview report shows Support Tools with a 31.6% allocation, meaning nearly one-third of the team's time is spent in support applications like Zendesk. Combined with Chat & Messaging at 29.6%, communication and support work account for over 60% of time.
Where to find it
Technology Usage - Overview
Technology Usage - Top Charts
Plan availability
All plans
Also known as Apps/Sites
Definition
The name of a specific application or website that Users accessed during the selected time period. This can appear either as a data field showing which applications were used or as a filter to narrow down reporting to specific tools of interest.
Example
The Application & Site Usage report shows all applications and websites accessed during the period, including Slack, Zendesk, mail.google.com, and docs.google.com. You can use the Application/Site filter dropdown to narrow your view—selecting "Slack" shows only Slack-related data, including which Users access it most and when they're most active.
Where to find it
Technology Usage - Adoption
Technology Usage - Top Charts
Application & Site Usage Report
Plan availability
All plans
Definition
A performance classification that evaluates how well a User is meeting their productivity and core activity goals. The Assessment provides a color-coded label with specific recommendations for improvement, helping managers quickly identify which team members need support and the type of intervention that will be most helpful.
Calculation
This is a qualitative classification based on two key factors:
- Whether the User is meeting their Productive Hrs/Day goal
- Whether the User is meeting their Core Activity Hrs/Day goal
The Assessment categorizes Users into five possible statuses:
- Fully Aligned: Meeting both productivity and core activity goals
- Increase Productive Time: Meeting core activity goal, but needs more overall productive hours
- Increase Core Activity: Meeting productivity goal, but needs more time on core business activities
- Misaligned: Meeting neither productivity nor core activity goals
- Undetermined: Insufficient data to assess performance
Example
The Activity Alignment - Team dashboard shows Mike with a Fully Aligned assessment because he exceeded both his productivity goal (7.6 vs. 6.5 hours) and core activity goal (6.7 vs. 5.0 hours). In contrast, Justin shows Increase Core Activity with 6.4 productive hours but only 0.3 core activity hours, indicating he needs to focus more time on his primary sales responsibilities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
The average number of times per day a User's attention shifted between different tasks or applications, providing insight into multitasking patterns and potential workflow interruptions that can impact productivity and focus.
Calculation
Total count of application or task switches / Number of days
in selected period
An attention shift is detected when the User moves their active
focus from one application or task to another, such as switching
from email to a document, from a chat application to a browser
or from one project to another.
Example
The Time Flow report shows an average of 34 Attention Shifts/Day across the team, meaning Users switch between applications or tasks 34 times throughout their workday—approximately once every 14 minutes during an 8-hour day.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day that Users spent actively engaged in a selected activity category or specific application/site during the time period.
Calculation
Total hours spent in the selected category or activity / Number of days in the selected period
Example
The Technology Usage - Adoption report for Chat & Messaging shows Avg. Active Hrs/Day of 6.5 hours with a +15.2% change from the previous period. This means employees spend an average of 6.5 hours daily using chat and messaging apps—15.2% more than the prior two weeks.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day each User spent actively engaged with their computer during the selected time period.
Calculation
Total active hours for each User / Number of days in selected
period
Users are sorted in descending order, with the highest activity
levels
appearing at the top of the list.
Example
The Technology Usage - Top Charts report shows Mike with 7.7 hours/day at the top of the User activity ranking, while Hannah shows 4.0 hours/day at the bottom. This quick view helps managers spot outliers—if most of the team averages 6-7 hours but one User consistently shows 3-4 hours, it's worth checking whether they have enough work or are facing productivity obstacles.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of breaks taken per day during the selected time period. A break is identified when there is a measurable gap in active computer engagement between work sessions. This metric helps you understand how frequently employees step away from their workstations, which is essential for wellness, burnout prevention, and sustainable productivity.
Calculation
Total number of breaks detected during the period / Number of
days
in the selected period
A break period begins when active engagement stops and ends when
the User resumes computer activity. The system automatically
detects
these gaps based on keyboard, mouse, and application activity
patterns.
Example
The Workload Balance - Overview report shows 4 Avg. Breaks/Day for the team overall, meaning team members take an average of 4 breaks throughout their workday—such as a morning coffee break, lunch, an afternoon stretch break, and a brief wind-down before logging off.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Team Summary
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spends in collaborative activities such as video meetings, chat conversations, email communications and other tools that facilitate teamwork and communication. This metric helps you understand how much of a User's workday is dedicated to working with others versus independent, focused work.
Calculation
Total hours spent in collaboration activities / Number of days in selected period
Example
The Work Efficiency - Report shows Mike with 3.8 Avg. Collaboration Hrs/Day, meaning he spends nearly 4 hours daily in meetings and team communication. In contrast, Peter shows 1.1 hrs/day, indicating he focuses primarily on independent work with minimal collaborative activities.
Where to find it
Work Efficiency - Overview
Work Efficiency - Report
Plan availability
Professional/Premium
Definition
The average number of days during the selected time period when Users maintained a healthy workload utilization level, neither overworked nor underutilized. This metric helps you understand how consistently your team maintains sustainable work patterns that support productivity without risking burnout.
Example
The Workload Balance - Overview report shows the team maintained healthy workload levels, averaging 6 out of 10 working days. Looking at individuals, Daniel shows 100% Healthy (all 10 days), while Justin shows only 38% Healthy (about 4 out of 10 days), indicating frequent Over- or Underutilization that may need attention.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Plan availability
Professional/Premium
Definition
The percentage of total active days when team members maintained Healthy workload levels - neither Overutilized nor Underutilized. This metric provides a team-level view of workload health, helping leadership quickly assess whether teams are consistently working at sustainable levels.
Calculation
(Total days with "Healthy" utilization across all team members / Total active days across all team members) × 100
Example
The Productivity & Utilization KPI report shows the Sales team with 68% Avg. Days Healthy, meaning team members maintained balanced workload levels on approximately 7 out of 10 working days. This represents the best workload balance among all departments.
Where to find it
Productivity & Utilization KPI
Plan availability
Professional/Premium
Definition
The average number of days during the selected time period when Users were overutilized - working at levels that exceed healthy workload thresholds and may lead to burnout. This metric helps you identify employees who are consistently overworked and need workload adjustments or additional support.
Example
The Workload Balance - Overview report shows the team was overutilized by an average of 15% during the two-week period. Looking at individuals, Ellie shows 38% Overutilized (approximately 4 out of 10 days), indicating nearly one-third of her workdays involve excessive workload and potential burnout risk.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Plan availability
Professional/Premium
Definition
The percentage of total active days when team members were overutilized - working at levels that exceed healthy workload thresholds and may lead to burnout. This team-level metric helps leadership quickly assess whether teams are experiencing chronic overwork that requires intervention.
Calculation
(Total days with "Overutilized" status across all team members / Total active days across all team members) × 100
Example
The Productivity & Utilization KPI report shows the Marketing team with 30% Avg. Days Overutilized, meaning team members experience excessive workload on roughly 3 out of every 10 workdays. Combined with only 9% underutilization, this pattern suggests the team is consistently over-capacity and may need workload rebalancing or additional resources.
Where to find it
Productivity & Utilization KPI
Plan availability
Professional/Premium
Definition
The average number of days during the selected time period when Users were underutilized - working at levels below healthy workload thresholds. This metric helps you identify employees who may have insufficient work, are disengaged, face obstacles to productivity or have capacity to take on additional responsibilities.
Example
The Workload Balance - Overview report shows Leo with 73% Avg. Days Underutilized, meaning he worked below capacity on approximately 7 out of 10 days during the period. This significant underutilization suggests insufficient work assignments or productivity obstacles requiring investigation.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Plan availability
Professional/Premium
Definition
The percentage of total active days when team members were underutilized - working at levels below healthy workload thresholds. This team-level metric helps leadership identify teams with excess capacity, potential engagement issues or opportunities to optimize resource allocation.
Calculation
(Total days with "Underutilized" status across all team members / Total active days across all team members) × 100
Example
The Productivity & Utilization KPI report shows the Finance team with 55% Avg. Days Underutilized, meaning team members worked below capacity on more than half their workdays during the period. This significant underutilization—combined with only 35% healthy days—suggests the team may need additional project assignments or could be facing workflow bottlenecks preventing full engagement.
Where to find it
Productivity & Utilization KPI
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spent in each activity category during the selected time period. This metric appears in the Personal Insights report and helps individual Users understand how they're allocating their time across different types of work activities.
Calculation
Total hours spent in each category / Number of days in selected period
Example
Sarah's Personal Insights report shows Chat & Messaging with 2.9 Avg. Hrs/Day, meaning she spends nearly 3 hours daily on communication tools like Slack. Combined with 0.9 hrs/day in Meeting Software, Sarah dedicates approximately 3.8 hours per day to collaborative activities.
Where to find it
Plan availability
Professional/Premium
Definition
The average time when a User or Group concludes their workday, based on their last recorded computer activity. This metric helps you understand work schedule patterns, identify potential overwork situations and compare timing across different locations, teams or days of the week.
Calculation
Sum of last activity timestamps for each day / Number of active days
in
selected period
The result is displayed in time format (e.g., 17:53, 18:24) showing
the typical time when work activity ends.
Example
The User Summary report shows Ellie with an Avg. End of Day of 19:02 (7:02 PM), while Mike ends his workday at 16:42 (4:42 PM). End times help managers understand individual schedule preferences and plan team meetings accordingly.
Where to find it
User Summary
Location Insights
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Plan availability
Professional/Premium
Also known as Focus Session (Mins.)
Definition
The average duration, measured in minutes, of uninterrupted focused work sessions where a User maintains concentration on productive activities without attention shifts or distractions. This metric appears in the Work Efficiency - Report and helps managers assess individual team members' ability to sustain deep, focused work.
Calculation
Total minutes of focused work sessions / Number of focus sessions
during the selected period
A focus session is a continuous period of productive work in
a single
application or on a single task without switching to other activities,
responding to interruptions or breaking concentration.
Example
The Work Efficiency - Report shows Peter with an Avg. Focus Session of 20.8 minutes, meaning he maintains concentrated work on single tasks for about 21 minutes on average before switching or being interrupted. In contrast, Caleb shows only 8.8 minutes, indicating more frequent task-switching throughout the day.
Where to find it
Work Efficiency - Overview
Work Efficiency - Report
Personal Insights
Time Flow
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spent in focused work - sustained periods of productive activity without interruptions, attention shifts or multitasking. This metric represents high-quality deep work time and is a key indicator of a User's ability to maintain concentration on complex tasks.
Calculation
Total hours of focused work sessions / Number of days in selected
period
Focused hours represent time when the User worked on productive
activities
without switching applications, responding to notifications or
engaging
in multitasking behaviors that break concentration.
Example
The Work Efficiency - Report shows Peter with 4.9 Avg. Focused Hrs/Day, significantly exceeding the 3.0-hour goal by 1.9 hours. Meanwhile, Ellie shows 2.5 hrs/day, falling 0.5 hours below the goal and indicating she may need strategies to reduce interruptions and multitasking.
Where to find it
Work Efficiency - Overview
Work Efficiency - Report
Plan availability
Professional/Premium
Definition
The average number of minutes per User per day spent in a specific activity category, application or website during the selected time period. This metric helps you understand the intensity of usage and identify which categories or tools consume the most daily time across your workforce.
Calculation
Total minutes spent in the category or application across all Users / (Number of Users × Number of days in selected period)
Example
The Technology Usage - Overview report shows Support Tools with 181.1 Avg. Mins per User/Day, meaning team members spend about 3 hours daily in support applications like Zendesk. Chat & Messaging follows at 124.7 mins per user/day (roughly 2 hours), while Email shows only 38.3 mins per user/day—less than 40 minutes per day on average.
Where to find it
Technology Usage - Overview
Technology Usage - Adoption
Plan availability
Professional/Premium
Also known as Avg. Mins/Break
Definition
The average duration of each break taken during the workday, measured in minutes. This metric helps you understand not just how frequently employees take breaks, but how long those breaks last, which is important for assessing work-life balance, wellness patterns and sustainable productivity.
Calculation
Total minutes of all breaks / Total number of breaks during the
selected
period
A break is any period when the User steps away from active computer
engagement. The duration is measured from when activity stops
until
it resumes.
Example
The Workload Balance - Overview report shows 25 Avg. Mins/Break for the team, meaning each break lasts about 25 minutes on average. Individual patterns vary—Justin takes fewer breaks but averages 35 minutes each (likely including lunch), while Axel takes shorter 21-minute breaks throughout the day.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Workload Balance - Daily Report
Team Summary
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spent multitasking - rapidly switching between multiple applications, tasks or activities without sustained focus on any single item. This metric indicates fragmented work patterns that can reduce productivity, increase errors and contribute to mental fatigue.
Calculation
Total hours spent in multitasking behavior / Number of days in
selected
period
Multitasking hours represent time when the User frequently switched
between different applications or tasks, characterized by short
bursts
of activity across multiple tools rather than sustained focus
on
a single productive task.
Example
The Work Efficiency - Report shows Daniel with 1.6 Avg. Multitasking Hrs/Day, meaning he spends roughly 1 hour and 36 minutes daily switching between different applications and tasks. In contrast, Caleb shows only 0.7 hrs/day (42 minutes), indicating more sustained focus with less frequent task-switching.
Where to find it
Work Efficiency - Overview
Work Efficiency - Report
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spent on productive activities - work in applications and websites that have been classified as productive based on your organization's productivity configuration. This is one of the most fundamental metrics for understanding employee output and work patterns.
Calculation
Total productive hours / Number of days
in selected period
Productive hours include time spent in applications and categories
that align with business objectives and job responsibilities,
as
defined in your ActivTrak productivity settings.
Example
The Work Efficiency - Report shows Mike with 7.6 Avg. Productive Hrs/Day, exceeding his 6.5-hour goal by 1.1 hours. Leo shows only 4.0 hrs/day, falling 2.5 hours below goal and indicating significant productivity concerns requiring immediate attention.
Where to find it
Work Efficiency - Report
Location Insights
Plan availability
Essentials Plus and Professional/Premium
Also known as Productive Session (Mins.) and Prod. Session (Mins.)
Definition
The average duration, measured in minutes, of individual productive work sessions for a specific User during the selected time period. This metric quantifies how long the User typically maintains continuous productive activity before switching to breaks, non-productive activities, or other interruptions, providing insight into their focus patterns and work rhythm.
Calculation
Total minutes of productive work sessions / Number of productive
sessions during the selected period
A productive session is any continuous period during which the
User
is working in applications or websites classified as productive
by
your organization's productivity configuration.
Example
The Work Efficiency - Report shows Mike with 84.7 Avg. Productive Session (Mins.), meaning his productive work sessions last about 85 minutes on average before switching tasks or taking breaks. Leo shows only 18.4 minutes, indicating much shorter bursts of productive activity with frequent interruptions or task changes throughout the day.
Where to find it
Work Efficiency - Overview
Work Efficiency - Report
Personal Insights
Plan availability
Professional/Premium
Definition
The average time when a User or Group begins their workday, based on their first recorded computer activity. This metric helps you understand work schedule patterns, identify early starters versus late starters and compare timing across different locations, teams or days of the week.
Calculation
Sum of first activity timestamps for each day / Number of active days
in
selected period
The result is displayed in time format (e.g., 08:55, 10:02) showing
the typical time when work activity begins.
Example
The User Summary report shows Leo with an Avg. Start of Day of 07:31 (7:31 AM), making him the earliest starter on the team. In contrast, Caleb begins work at 10:02 (10:02 AM)—about 2.5 hours later—indicating different schedule preferences that managers should consider when planning team meetings.
Where to find it
User Summary
Location Insights
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Plan availability
Professional/Premium
Definition
The overall workload status classification for a User during the selected time period, indicating whether they maintained a healthy balance, were consistently overworked or had insufficient workload. This qualitative assessment summarizes utilization patterns into a single, easy-to-understand status.
Calculation
A qualitative classification based on the User's distribution of Healthy, Overutilized and Underutilized days during the period:
- Healthy: Majority of days fall within optimal workload thresholds
- Overutilized: Significant portion of days exceed healthy workload levels
- Underutilized: Significant portion of days fall below healthy workload levels
Example
Sarah's Personal Insights report shows an Avg. Utilization Level of Healthy based on 9 healthy days, 2 high workload days, and 2 low workload days during the two-week period. In contrast, Leo shows Underutilized with only 2 healthy days and 8 low workload days, indicating chronic underwork requiring immediate attention.
Where to find it
Plan availability
Professional/Premium
Definition
The average total length of the workday, measured from the first recorded activity to the last recorded activity each day. This metric represents the full span of time between when work begins and ends, including all active work, breaks and offline periods during that timeframe.
Calculation
Average of (Last Activity timestamp - First Activity timestamp)
for
each day in the selected period
The result is displayed in hours and minutes format (e.g., 8h58m,
9h49m) showing the typical duration from workday start to finish.
Example
The User Summary report shows Ellie with an Avg. Workday Span of 10h13m (from 8:48 AM to 7:02 PM), while Caleb shows 8h48m (10:02 AM to 6:50 PM). This 1.5-hour difference helps managers understand each person's typical schedule—Ellie works longer days starting earlier, while Caleb keeps a more compressed schedule, starting later.
Where to find it
User Summary
Location Insights
Workload Balance - Overview
Workload Balance - User Summary
Plan availability
Professional/Premium
Definition
Total hours spent on breaks during the selected time period. Unlike Avg. Mins/Break, which shows the average break duration, and Break Hrs represent the cumulative time away from active computer engagement across all breaks, helping Users understand the total proportion of the workday dedicated to rest periods.
Example
Sarah's Personal Insights dashboard shows Break Hrs ranging from 2.1 hours on Monday to 0.7 hours (42 minutes) on Thursday in the weekly line graph. This pattern reveals she takes longer breaks early in the week—possibly including extended lunch meetings—while keeping breaks minimal on busier days toward the end of the week.
Where to find it
Plan availability
Professional/Premium
Definition
The percentage of total workday time spent on breaks, calculated as the proportion of break hours relative to the overall workday span. This metric helps Users understand what portion of their day is dedicated to rest and recovery versus active work engagement.
Calculation
(Total break hours / Total workday span) × 100
Example
Sarah's Weekly Workload Trend shows Break % ranging from 58% on Monday to 23% on Thursday. Monday's 58% means more than half her 8-hour workday was spent on breaks—roughly 4.6 hours—while Thursday's 23% represents about 1.8 hours of break time throughout the day.
Where to find it
Plan availability
Professional/Premium
Definition
The classification of applications and websites into functional groups based on their business purpose or work type. Categories help organize and analyze technology usage patterns by grouping similar tools together, making it easier to understand how time is allocated across different types of work activities.
Example
The Application & Site Usage dashboard shows Slack categorized as Chat & Messaging with 93.8 hours (23% of total time), while Zendesk appears under Support Tools with 61.6 hours (19%). These categories help organize applications by their business function, making it easier to understand how time is distributed across different types of work activities.
Where to find it
Technology Usage - Overview
Technology Usage - Adoption
Technology Usage - Top Charts
Application & Site Usage Report
Activity Alignment - User
Personal Insights
Plan availability
All plans
Definition
The total number of hours spent in collaborative activities during the selected time period. Collaboration hours include time spent in communication and teamwork tools such as video meetings, chat conversations, email and other platforms that facilitate working with others.
Example
Sarah's Personal Insights dashboard shows 23 Collaboration Hrs over a two-week period, representing the total time she spent in meetings, messaging teammates, and other team communication activities. This averages about 2.3 hours per day, or roughly one-third of her 6.4 productive hours.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day a User spends in collaborative activities such as video meetings, chat conversations, email communications and other tools that facilitate teamwork and communication. This metric helps you understand how much of the workday is dedicated to working with others versus independent focused work.
Calculation
Total hours spent in collaboration activities / Number of days
in
selected period
Example
The Work Efficiency - Overview report shows 2.3 Collaboration Hrs/Day, with Tuesday at 2.8 hours (peak collaboration day) and Friday at 1.8 hours (lowest). This pattern reveals the team front-loads collaborative work early in the week, then shifts toward independent work as Friday approaches.
Where to find it
Work Efficiency - Overview
Time Flow
Plan availability
Professional/Premium
Also known as Computer Name
Definition
The name or identifier of the specific computer or device where User activity was recorded. This metric helps you track which hardware devices are being used, monitor device health status and understand equipment distribution across your organization.
Example
The Environment Health report shows three entries for Mac Laptop with different Users (Axel, Caleb, Ellie), each representing a separate device. All three show recent activity on October 3, 2025 with 3 days since last activity, indicating healthy device status across the team.
Where to find it
Plan availability
All plans
Definition
The total number of minutes spent on core business activities - applications and websites that directly support a User's primary job responsibilities and organizational objectives. This metric appears in the Activities to Maximize list and helps Users identify where they should focus their productive time for maximum business impact.
Example
Axel's Activity Alignment - User dashboard shows his top core business applications: Slack at 1,552 minutes and Zoom at 453 minutes. Together, these communication tools account for over 2,000 minutes during the two-week period, representing the majority of the time Axel spends on his primary sales responsibilities like client communication and deal progression.
Where to find it
Plan availability
Professional/Premium
Definition
The percentage of a User's total productive time that is spent on core business activities - the applications and tasks that directly support their primary job responsibilities and organizational objectives. This metric helps assess how well a User's daily work aligns with their most important business priorities.
Calculation
(Core Activity Hrs/Day / Productive Hrs/Day) × 100
Example
Ellie's Activity Alignment - User dashboard shows 156% Core Activity Efficiency, meaning she spent 6.6 hours on core marketing activities against a 4.2-hour goal—exceeding her target by 56%. In contrast, Justin shows only 5% efficiency with just 0.3 hours of core activity against a 6.0-hour goal, indicating he's spending most of his time on non-core tasks rather than his primary sales responsibilities.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day a User or team spends on core business activities - applications and tasks that directly support primary job responsibilities and organizational objectives. This metric helps assess whether Users are dedicating sufficient time to their most important, high-value work versus getting distracted by non-core or administrative tasks.
Calculation
Total hours spent in applications and categories classified as
"Core"
/ Number of days in selected period
Core activities are defined based on the User's role and organizational
priorities, representing work that directly advances business
goals
and key responsibilities.
Example
Axel's Activity Alignment dashboard shows 4.3 Core Activity Hrs/Day against a 4.5-hour goal. This represents time spent in applications designated as essential to his sales role—like Slack for client communication, Zoom for demos, and Zendesk for customer support—totaling about 4 hours and 18 minutes daily focused on his primary job responsibilities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
The number of days that have elapsed between the current date and the last recorded activity in a specific context - either for a User's computer activity overall (Environment Health) or for activity within a selected category or application (Technology Usage - Adoption). This metric helps identify inactive devices, dormant Users or declining adoption of specific tools.
Calculation
Current date - Date of last recorded activity
Example
The Environment Health report shows three Mac Laptops with 3 Days Since Last Activity, meaning all three devices last recorded activity three days ago. If a device shows 26 days since last activity, it will be assigned an "Unhealthy" status and IT will need to investigate whether the Agent is functioning properly.
Where to find it
Technology Usage - Adoption
Environment Health
Plan availability
Professional/Premium
Definition
The total number of days during the selected time period when a User recorded any activity in a specific category, application or website. This metric helps you understand the consistency and frequency of tool adoption, distinguishing between daily Users and occasional Users of specific applications.
Example
The Technology Usage - Adoption report shows Leo with 8 days with activity in Support Tools during the two-week period, meaning he accessed customer support applications like Zendesk on 8 out of 10 possible working days. This consistent usage pattern indicates that Support Tools are integrated into his regular workflow.
Where to find it
Plan availability
Professional/Premium
Definition
The difference between a User's actual performance and their assigned goal, measured in hours. This metric appears as two separate calculations in the Activity Alignment reports - one showing the gap between actual and target productive hours, and another showing the gap between actual and target core activity hours. Positive values (green) indicate performance above goal, while negative values (red) indicate performance below goal.
Calculation
For Productive Hours:
Actual Productive Hrs/Day - Productivity Goal
For Core Activity Hours:
Actual Core Activity Hrs/Day - Core Activity Goal
The result shows how many hours above (+) or below (-) goal the
User
is performing each day on average.
Example
Mike's Activity Alignment dashboard shows a Delta vs. Goal of +2.1 for Core Activity Hrs/Day, meaning he's working 2.1 hours above his 4.6-hour core activity target each day. In contrast, Justin shows -5.7, falling nearly 6 hours short of his goal and indicating he's spending very little time on his primary sales responsibilities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
The average number of hours per day a specific User spent in a selected category, application or website during the time period. This metric appears in the Technology Usage - Adoption report and helps you understand the intensity of individual User engagement with specific tools, distinguishing heavy Users from light Users.
Calculation
Total hours the User spent in the selected category or application
/ Number of days in the selected period
Note: This is calculated based on total days
in the period, not just
days with activity, providing a true daily average.
Example
The Technology Usage - Adoption report shows Axel spent 7.6 Duration Hrs/Day in Support Tools over 8 days, while Leo logged 4.0 hrs/day over the same period. This means Axel dedicates nearly twice as much time daily to customer support applications like Zendesk—about 7.6 hours compared to Leo's 4 hours—revealing different levels of engagement with these tools based on their roles.
Where to find it
Plan availability
Professional/Premium
Definition
The time when a User concluded the workday, as determined by the last recorded computer activity. Unlike Avg. End of Day, which shows averages over a period, End of Day represents the actual end time for a specific User on a particular date, providing granular detail for daily work-schedule analysis.
Calculation
Timestamp of the last recorded activity (keyboard, mouse or application interaction) for a specific User on a specific date. Displayed in time format (e.g., 16:42, 18:25, 21:34)
Example
The Workload Balance - Daily Report shows Axel finished work at 16:51 (4:51 PM) on October 3, 2025, while Ellie worked until 18:25 (6:25 PM) the same day. This 1.5-hour difference in typical end times helps managers plan meetings and understand when team members are typically wrapping up for the day.
Where to find it
User Summary
Workload Balance - Daily Report
Team Summary
Plan availability
All plans
Definition
The exact timestamp when a User's first computer activity was recorded on a specific workday. This represents the moment when the User began their day by interacting with their keyboard, mouse or applications, providing precise insight into when work actually started rather than scheduled shift times.
Calculation
Timestamp of the first detected activity (keyboard input, mouse
movement
or application interaction) for a specific User on a particular
date
Displayed in time format with seconds (e.g., 08:12:41, 07:51:58,
10:02:56)
Example
The Working Hours Report for October 3, 2025 shows Axel with First Activity at 08:12:41, meaning he logged his first computer activity at 8:12 AM that morning. Justin started earlier at 07:39:40 (7:39 AM), while Caleb didn't begin work until 10:02:56 (10:02 AM)—revealing a nearly 2.5-hour range in when team members typically start their day.
Where to find it
Plan availability
All plans
Definition
The percentage of total time that a User or team spent in focused, uninterrupted work sessions. This metric measures the proportion of time dedicated to deep, focused work without attention shifts or multitasking, providing insight into work quality and sustained concentration.
Calculation
(Focused Hrs/Day / Screen Time Hrs/Day) × 100
Example
The Work Efficiency - Overview dashboard shows a Focus Efficiency % of 49%, meaning roughly half of Sarah's 6.5-hour workday is spent in concentrated, uninterrupted work. The other 51% includes collaboration in meetings, multitasking between applications, and brief breaks—all productive activities, just not sustained focused time.
Where to find it
Plan availability
Professional/Premium
Definition
The total number of hours spent in focused, uninterrupted work sessions during the selected time period. Focus hours represent high-quality deep work time when a User maintained sustained concentration on productive activities without attention shifts, multitasking or distractions.
Example
Sarah's Personal Insights dashboard shows 32 Focus Hrs over a two-week period (10 working days), averaging 3.2 hours of concentrated work daily. This represents time spent working on single tasks without switching between applications or engaging in meetings—about half her 6.4 productive hours each day.
Where to find it
Plan availability
Professional/Premium
Also known as Focused Hrs/Day
Definition
The average number of hours per day a User or team spends in focused, uninterrupted work sessions. This metric represents high-quality deep work time when sustained concentration was maintained on productive activities without attention shifts, multitasking or distractions. This is a key indicator of work quality and the ability to complete complex, cognitively demanding tasks.
Calculation
Total hours of focused work sessions / Number of days in selected
period
A focused work session is a continuous period of productive work
in a single application or on a single task without switching
to
other activities, responding to interruptions or breaking concentration.
Example
The Team Summary report shows the Engineering team averages 4.2 Focus Hrs/Day—about 63% of their 6.7 productive hours. The Marketing team shows 3.0 hrs/day (45%), while Sales logs 2.8 hrs/day (44%), indicating engineers maintain longer periods of concentrated work compared to teams with more collaborative roles.
Where to find it
Work Efficiency - Overview
Team Summary
Time Flow
Plan availability
Professional/Premium
Definition
The target number of focused hours per day that has been set as a benchmark for a specific User. This goal represents the expected amount of time the User should spend in uninterrupted, concentrated work sessions to meet their role requirements and organizational standards for deep work quality.
Example
The Work Efficiency - Report shows all team members with a Focused Hr. Goal of 3.0 hours. Peter exceeds this target with 4.9 focused hours daily (+1.9 above goal), while Caleb falls short at only 1.2 hours (-1.8 below goal), indicating he may need strategies to reduce interruptions and maintain longer periods of concentrated work.
Where to find it
Plan availability
Professional/Premium
Definition
The difference between a User's actual focused hours per day and their assigned focus goal, measured in hours. This metric shows how many hours above (+) or below (-) goal the User is performing in terms of maintaining sustained, uninterrupted concentration. Positive values (green) indicate performance above goal, while negative values (red) indicate performance below goal.
Calculation
Actual Focused Hrs/Day - Focused Hr. Goal
The result shows how many hours above (+) or below (-) the focus
target the User is achieving each day on average.
Example
The Work Efficiency - Report shows Peter with 4.9 Focused Hrs/Day against a 3.0-hour Focus Goal (+1.9), while Caleb logs only 1.2 hours (-1.8). Peter exceeds his target by nearly 2 hours of concentrated work daily, while Caleb falls almost 2 hours short—suggesting he may need strategies to minimize interruptions and maintain longer periods of uninterrupted focus.
Where to find it
Plan availability
Professional/Premium
Also known as Fully Aligned User
Definition
A performance classification indicating that a User is meeting or exceeding both their productivity goals and their core activity goals. This represents the ideal state where employees are not only productive in terms of hours worked, but also spending sufficient time on the activities that most directly support their role's business objectives.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day ≥ Productivity Goal (meeting quantity expectations)
- Core Activity Hrs/Day ≥ Core Activity Goal (meeting quality/alignment expectations)
Example
Mike's Activity Alignment dashboard shows a Fully Aligned assessment because he exceeds both his productivity goal (7.6 vs. 6.5 hours, Delta: +1.1) and core activity goal (6.7 vs. 4.6 hours, Delta: +2.1). This means Mike consistently works above target on both overall productive hours and time dedicated to his primary marketing responsibilities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
An organizational unit in ActivTrak that groups Users together based on shared characteristics such as department, function, reporting structure, or project assignment. Groups serve as a primary filter for analyzing productivity data and enable comparative analysis across different Groups within an organization.
Groups in ActivTrak:
- Created and managed by administrators
- Allow for hierarchical structures (teams within teams)
- Serve as filters for dashboards and reports
- Enable team-level goal setting and benchmarking
- Provide context for productivity comparisons
Example
The Activity Alignment - Team dashboard shows performance across five Groups: Engineering, Marketing, Sales, Customer Support, and Finance. The Marketing Group shows 110% Goal Achieved with team members like Mike and Ellie both assessed as Fully Aligned, while the Sales Group shows 98% with mixed assessments ranging from Fully Aligned (Daniel, Peter) to Increase Core Activity (Axel, Justin).
Where to find it
Plan availability
All plans
Definition
The target number of focused hours per day that has been set as a benchmark for a specific Group. This goal represents the expected amount of time team members should spend in uninterrupted, concentrated work sessions to meet role requirements and organizational standards for deep work quality at the team level.
Example
The Team Summary report shows different focus goals by department: Engineering has a 3.5-hour Group Focus Goal, Marketing has a 3.0 hours Group Focus Goal, and Sales has a 2.5 hours Group Focus Goal. These varying targets reflect that engineers need longer stretches of uninterrupted concentration for coding, while sales roles naturally involve more frequent communication and collaboration.
Where to find it
Plan availability
Professional/Premium
Definition
The target number of productive hours per day that has been set as a benchmark for a specific Group. This goal represents the expected amount of time team members should spend on productive activities to meet role requirements and organizational standards for output at the team level.
Example
The Team Summary report shows the Engineering team with a 6.0-hour Group Productivity Goal, while Sales has a 6.5-hour target. Engineering exceeds its goal at 6.7 productive hours daily, while Sales falls slightly short at 6.4 hours—revealing that different departments have tailored targets based on their unique work patterns and role requirements.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
A classification indicating whether a computer or User has recent activity within acceptable thresholds. Health Status helps IT teams identify devices that may need attention, maintenance or investigation due to extended periods of inactivity. The status is typically either "Healthy" (recent activity detected) or "Unhealthy" (no recent activity within defined thresholds).
Calculation
Health Status is determined based on Days Since Last Activity compared to organizational thresholds:
- Healthy: Activity detected within acceptable timeframe
- Unhealthy: No activity detected within acceptable timeframe
Example
The Environment Health report shows most devices with Healthy status, meaning they've recorded activity within the past 7 days. However, Jordan's Mac Laptop shows Unhealthy status with 34 days since last activity—triggering IT to investigate whether the device is still in use, needs repair, or should be decommissioned.
Where to find it
Plan availability
Professional/Premium
Also known as Healthy Users
Definition
A classification indicating that a User, computer or workload level meets acceptable standards and thresholds. The term "Healthy" appears in two distinct contexts within ActivTrak BI reports:
- Environment Health - indicating recent computer/User activity and that the device is actively transmitting data to ActivTrak
- Location Insights and Workload Balance - indicating optimal workload utilization without overwork or underutilization.
Calculation
For Environment Health:
A User or device is classified as "Healthy" when activity has
been
detected within acceptable timeframes
For Location Insights and Workload Balance:
A day is classified as Healthy when the average Productive Hrs/Day
are within 20% higher or lower than the Productivity Goal.
This is using the default
utilization threshold level.
Example
The Workload Balance - Daily Report for October 3, 2025 shows Axel with a Healthy utilization level based on his 8h 39m workday span (8:12 AM to 4:51 PM), 7 breaks averaging 11 minutes each, and balanced productive output. This indicates his workload falls within the optimal range with appropriate work-life balance—neither overworked nor underutilized.
Where to find it
Location Insights
Workload Balance - Daily Report
Environment Health
Plan availability
All plans (Environment Health)
Professional/Premium (Location Insights and Workload Balance)
Definition
The percentage of days or Users that maintained healthy workload utilization levels - neither overutilized (overworked) nor underutilized (insufficient workload). This metric provides insight into work-life balance, sustainable productivity patterns and overall team wellness across different reporting contexts.
Calculation
(Number of days with Healthy utilization / Total number of active days) × 100
Example
The Workload Balance - Overview report shows 68% Healthy, meaning team members maintained balanced workload levels on roughly 7 out of 10 working days. The Utilization Pattern - Day of Week table reveals Friday has the healthiest balance at 85%, while Wednesday dips to 50%—suggesting mid-week workload spikes that may need attention.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The total count of days during the selected time period when a User maintained a healthy workload utilization level - neither overworked nor underutilized. This metric provides a concrete measure of how many days an individual achieved optimal work-life balance and sustainable work patterns.
Example
Sarah's Work Habits Summary shows 7 Healthy Days out of 13 total workdays during the period. This means she maintained balanced workload levels—hitting her productivity targets without overworking or underworking—on 7 days, while the remaining 6 days were split between 2 high workload days and 4 low workload days.
Where to find it
Plan availability
Professional/Premium
Definition
A Team Workload classification status indicating that the team experiences excessive workload patterns, with a significant proportion of workdays showing overutilization. This designation signals that team members are consistently working beyond healthy capacity thresholds and may be at risk of burnout, requiring immediate managerial intervention.
Calculation
This is a qualitative classification assigned when the Overutilized % is greater than or equal to 50%
Example
The Productivity & Utilization KPI report shows the Customer Success team with High Team Workload status: 55% Overutilized, 35% Healthy, and 10% Underutilized. With over half of all workdays showing excessive workload—combined with minimal underutilization—this team needs immediate attention through additional staffing, work redistribution, or adjusting expectations to prevent burnout.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The total count of individual workdays during the selected time period when a specific User's activity patterns indicated overutilization, meaning they worked beyond healthy capacity thresholds. This metric helps identify frequency and patterns of overwork at the individual level.
Calculation
Count of days where the User's Utilization Level was "Overutilized"
A day is classified as Overutilized when average Productive Hrs/Day
are at least 20% higher than their Productivity Goal; this
is using the default
utilization threshold level.
Example
Caleb's Work Habits Summary shows 5 High Workload Days out of 22 working days in March—roughly 23% of the month. These overutilized days occurred on March 8, 12, 15, 22, and 29, indicating periods when his workload exceeded healthy levels and may have increased burnout risk.
Where to find it
Plan availability
Professional/Premium
Also known as Increase Core Activity User
Definition
A performance assessment classification indicating that a User is meeting their overall productivity time goals but needs to dedicate more time to core business activities that directly contribute to their primary job responsibilities. This status identifies Users whose work time is diluted by non-core tasks despite adequate total productive hours.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day ≥ Productivity Goal (User meets productivity target)
- Core Activity Hrs/Day < Core Activity Goal (User falls short of core activity target; Delta vs. Goal for Core Activity is negative)
Example
Jordan's Activity Alignment dashboard shows an Increase Core Activity assessment with 6.5 productive hours daily (Delta: +0.5 above goal) but only 3.2 core activity hours (Delta: -1.3 below the 4.5-hour goal). While Jordan is productive overall, about 3.3 hours daily are spent on non-core tasks rather than primary sales responsibilities like client outreach and deal progression.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Also known as Increase Productive Time User
Definition
A performance assessment classification indicating that a User is falling short of their productivity time goals, regardless of whether they're meeting core activity targets. This status identifies Users who need to increase their overall productive work hours to meet expected performance standards.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day < Productivity Goal (User falls short of productivity target; Delta vs. Goal for Productive Hrs/Day is negative)
- Core Activity Hrs/Day ≥ Core Activity Goal (meeting quality/alignment expectations)
Example
Taylor's Activity Alignment dashboard shows an Increase Productive Time assessment with 5.2 productive hours daily (Delta: -1.3 below the 6.5-hour goal) but 4.8 core activity hours (Delta: +0.8 above the 4.0-hour goal). While Taylor performs well on primary marketing tasks, overall productive output falls short by about 1.3 hours per day, suggesting a need to extend work sessions or reduce time away from productive activities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
The timestamp indicating when a User's final productive action or system interaction was recorded on a specific date. This metric marks the end of the User's measurable work activity for that day and is used to calculate total time spans and activity patterns.
Calculation
Latest timestamp of recorded User activity on a given date
Example
The Working Hours Report for October 3, 2025 shows Axel with Last Activity at 16:51:48, meaning his final recorded computer activity occurred at 4:51 PM. Justin worked much later with Last Activity at 22:02:57 (10:02 PM), while Ellie finished at 18:25:58 (6:25 PM)—revealing a nearly 5-hour range in when team members typically wrap up their workday.
Where to find it
Plan availability
All plans
Definition
The most recent calendar date on which a User or device recorded any measurable activity in ActivTrak. This metric helps administrators identify when Users last engaged with their monitored systems and is critical for detecting inactive devices, Users on leave, or potential technical issues with agent connectivity.
Calculation
Most recent date where User activity was recorded by ActivTrak agent
Example
The Environment Health report shows Mike with a Last Activity Date of October 4, 2025, meaning his computer last recorded activity two days ago. Leo shows September 28, 2025—eight days ago—triggering an "Unhealthy" status that prompts IT to check whether his device is still in use or needs attention.
Where to find it
Plan availability
All plans
Definition
A classification that identifies where a User performed their work activities on a specific date, based on network connectivity patterns, IP addresses, and other location detection methods configured in ActivTrak. This metric enables organizations to track work location patterns and analyze productivity across different work environments.
Calculation
Location is determined by ActivTrak's location detection algorithm, which typically evaluates:
- Network connection data (office Wi-Fi vs. external networks)
- IP address ranges associated with office locations
- VPN connection status
- Administrator-defined location rules
Location values include:
- Office: User worked primarily (≥80%) from a designated office location
- Remote: User worked primarily (≥80%) from a non-office location such as home or other remote site
- Office/Remote: User split their workday between office and remote locations
- Unknown: Location could not be determined
Example
The Working Hours Report shows all team members with Remote location during October 1-3, 2025. Axel logged 6h 47m productive time remotely on October 3rd, while Mike recorded 8h 1m from a remote location on October 2nd—indicating the entire team worked outside the office during this period.
Where to find it
Working Hours Report
Location Insights
Plan availability
Essentials Plus and Professional/Premium
Definition
A Team Workload classification status indicating that the team exhibits significant underutilization patterns, with the majority of workdays falling below productivity targets. This designation signals substantial unused capacity that may indicate insufficient work allocation, workflow bottlenecks, or other organizational issues preventing full team engagement.
Calculation
This is a qualitative classification assigned when the Underutilized % is more than 50%
Example
The Productivity & Utilization KPI report shows the Finance team with Low Team Workload status: 70% Underutilized, 25% Healthy, and 5% Overutilized. With the majority of workdays falling below productivity targets, this indicates significant unused capacity—possibly due to seasonal lulls between fiscal periods, insufficient project allocation, or workflow bottlenecks preventing the team from working at full capacity.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The total count of individual workdays during the selected time period when a specific User's activity patterns indicated underutilization, meaning they worked below healthy capacity thresholds. This metric helps identify frequency and patterns of underwork at the individual level, which may signal disengagement, insufficient task allocation, workflow barriers, or other productivity obstacles.
Calculation
Count of Days where (User's Utilization Level = "Underutilized")
A day is classified as Underutilized when average Productive
Hrs/Day
are at least 20% lower than their Productivity Goal; this
is using the default
utilization threshold level.
Example
Sarah's Work Habits Summary shows 6 Low Workload Days out of 22 working days in March—roughly 27% of the month. These underutilized days occurred on March 5, 9, 13, 20, 26, and 30, indicating periods when her productive output fell below healthy levels and may signal insufficient work assignments or productivity obstacles.
Where to find it
Plan availability
Professional/Premium
Also known as Misaligned User
Definition
A performance assessment classification indicating that a User is failing to meet both their productivity time goals and their core activity time goals simultaneously. This status identifies Users with the most significant performance gaps who require immediate attention and comprehensive intervention to realign their work patterns with organizational expectations.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day < Productivity Goal (User falls short of productivity target)
- Core Activity Hrs/Day < Core Activity Goal (User falls short of core activity target; Delta vs. Goal is negative for both metrics)
Example
Casey is a customer support representative with Productive Hrs/Day of 4.8 hours (goal: 6.5) and Core Activity Hrs/Day of 2.1 hours (goal: 4.0). The Misaligned status indicates Casey is below target in both overall productivity and time spent on core support activities like responding to tickets and customer calls.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
The total number of hours during the selected time period when a User was actively switching between multiple applications, tasks, or activities rather than maintaining sustained focus on a single task. This metric quantifies time spent in divided attention states, which can impact work quality and efficiency compared to focused work sessions.
Example
Jordan's Personal Insights dashboard shows 18 Multitasking Hours out of 64 total Productive Hours over two weeks. This means Jordan spent 28% of their work time switching between different applications and tasks, such as responding to Slack messages while writing code or jumping between email, spreadsheets, and presentations for a project.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day that a User spends actively switching between multiple applications, tasks, or activities rather than maintaining sustained focus on a single task. This daily metric helps identify patterns of divided attention and quantifies the portion of each workday spent in multitasking states, which research shows can reduce efficiency and increase cognitive load.
Calculation
Total Multitasking Hours / Number of Active Days
Example
The Work Efficiency - Overview dashboard shows Multitasking Hrs/Day of 0.9 hrs/day, representing 14% of the 6.4 total Productive Hrs/Day. This means that each day, approximately 54 minutes are spent switching between tasks —such as responding to emails while monitoring Slack and reviewing documents —rather than maintaining sustained focus on a single activity.
Where to find it
Work Efficiency - Overview
Time Flow
Plan availability
Professional/Premium
Definition
The average number of hours per day that a User spends on activities categorized as non-business or personal in nature, which fall outside the scope of work-related tasks. This metric captures time spent on personal websites, applications, or activities during work hours that do not contribute to professional responsibilities.
Calculation
Total Non-Business Hours / Number of Active Days
Example
The Time Flow report shows Non-Business Hrs/Day of 0.1 hrs/day (approximately 6 minutes per day). This represents minimal personal activity during work hours, such as a quick check of personal email during lunch or a brief reading of a news article between tasks.
Where to find it
Work Efficiency - Overview
Time Flow
Plan availability
Professional/Premium
Definition
The total elapsed time during a specific date that a User spent on activities categorized as unproductive or non-business related. This metric captures all personal, non-work activities recorded during the User's active workday, providing insight into time spent outside of productive work responsibilities.
Example
The Working Hours Report for October 3, 2025 shows Ellie with 9 minutes and 40 seconds of Non-Business Time. This might include a 5-minute personal email check during lunch and a brief social media browse between tasks, representing a small portion of her 5 hours and 54 minutes of total Productive Time for the day.
Where to find it
Plan availability
Professional/Premium
Definition
The total number of minutes spent on productive activities that are classified as non-core business functions—tasks that support work operations but do not directly contribute to the User's primary job responsibilities or strategic objectives. This metric appears in the "Activities to Minimize" list and helps Users identify where time is being diverted from their most important work.
Example
Jordan's Activity Alignment dashboard shows 612 minutes of Non-Core time over two weeks, including 285 minutes on email, 156 minutes on admin tasks, and 98 minutes in general Slack conversations. While necessary, these activities divert time from Jordan's core software development work and appear in the "Activities to Minimize" section to help identify opportunities for batching or streamlining.
Where to find it
Plan availability
Professional/Premium
Also known as Office Days
Definition
The total count of workdays during the selected time period when a User performed their work exclusively or predominantly from a designated office location. This metric provides a concrete measure of in-office presence and helps organizations track physical workplace utilization patterns.
Calculation
A day is classified as "Office" when the User spends the majority of the workday (≥80%) connected from an office location.
Example
The Location Distribution by Groups table shows Peter worked 2 Office Days during a two-week period, meaning he came into the office on 2 separate days (such as Tuesday and Thursday). Meanwhile, Axel recorded 0 Office Days, indicating he worked entirely remotely during this period.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Also known as Office/Remote Days
Definition
The total count of workdays during the selected time period when a User worked in a hybrid mode, splitting the workday between both remote and office locations on the same day. This metric captures flexible work patterns where employees divide their time between physical office presence and remote work within a single workday, rather than working entirely from one location.
Calculation
A day is classified as "Office/Remote" when the User spends the workday split between the office and a remote location.
Example
The Location Distribution by Groups table shows Leo with 2 Office/Remote Days out of 8 total Active Days, meaning he split his workday between office and remote locations on two separate days—such as working from the office in the morning (8 AM - 12 PM) and then working from home in the afternoon (1 PM - 5:30 PM).
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Definition
The average number of hours per day that a User spends in meetings or collaborative sessions that are not captured through digital meeting platforms like Zoom, Microsoft Teams, or Google Meet. This metric represents time when the User is away from their computer for in-person meetings, phone calls, or other offline collaborative activities, providing insight into the balance between digital work and face-to-face collaboration.
Calculation
Total Offline Meeting Hours / Number of Active Days
Example
Jordan's Environment Summary dashboard shows 0.37 Offline Meeting Hrs/Day (approximately 22 minutes per day). During one week, this included a 45-minute in-person team standup on Monday, a 15-minute client phone call on Tuesday, a 30-minute one-on-one meeting with their manager on Thursday, and a 20-minute project discussion on Friday, averaging 22 minutes of offline meeting time per day.
Where to find it
Environment Summary
User Summary
Location Insights
Time Flow
Plan availability
Essentials Plus and Professional/Premium
Definition
The total elapsed time during a specific date that a User spent in meetings or collaborative sessions that are not captured through digital meeting platforms. This metric represents periods when the User was away from their computer for in-person meetings, phone calls, client visits, or other offline collaborative activities, providing a complete picture of work time allocation for that day.
Example
The Working Hours Report for October 3, 2025, shows Caleb with 59 minutes and 9 seconds of Offline Meeting Time. This might have included a 30-minute team standup in a conference room, a 20-minute one-on-one with his manager, and a 9-minute impromptu discussion with a colleague—time spent away from the computer in productive meetings.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Definition
A Team Workload classification status indicating that a team's utilization level falls within healthy, sustainable capacity thresholds. This designation identifies teams that maintain balanced workloads, with the majority of workdays showing appropriate productivity levels without excessive overwork or significant underutilization.
Calculation
This is a qualitative classification assigned when the Healthy % is greater than or equal to 70%
Example
The Marketing team shows Productive Hrs/Day of 6.6 hours with 70% of days rated as Healthy, 18% Overutilized, and 12% Underutilized. With 102% Goal Achieved, the team receives an Optimal Team Workload status, indicating they are operating at sustainable productivity levels while maintaining a healthy work-life balance and meeting performance goals consistently.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
A daily utilization level classification indicating that a User worked beyond healthy capacity thresholds on a specific date, exhibiting patterns of overwork that may lead to burnout, decreased quality, or unsustainable work habits if they persist. This status identifies individual workdays when demands exceed optimal levels.
Calculation
A day is classified as Overutilized when average Productive Hrs/Day are at least 20% higher than the Productivity Goal. This is using the default utilization threshold level.
Example
The Workload Balance - Daily Report for October 1, 2025, shows Axel with an Overutilized status due to a 13-hour 29-minute Workday Span (8:05 AM to 9:34 PM) with only 4 breaks averaging 51 minutes each. This exceeds the healthy 8-9-hour threshold and signals a high-stress workday that requires follow-up.
Where to find it
Location Insights
Workload Balance - Daily Report
Plan availability
Professional/Premium
Definition
The percentage of workdays or Users (depending on context) that experienced overutilization, where work demands exceeded healthy capacity thresholds. This metric quantifies the prevalence of overwork patterns and helps organizations assess workload sustainability across individuals, teams, or time periods.
Calculation
(Number of days classified as Overutilized / Total number of active days) × 100
Example
The Stats by Team table shows the Marketing team with an Overutilized % of 30%. This means team members experience overutilization on approximately 3 out of every 10 workdays. This high percentage suggests the need for workload rebalancing or additional resources to prevent burnout.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The primary organizational team, department, or unit to which a User is assigned within ActivTrak. This designation represents the User's main reporting structure or functional area and serves as the primary dimension for filtering, segmenting, and analyzing performance data across the organization.
Example
The Activity Alignment - Team dashboard shows Ellie and Mike both assigned to the Marketing Primary Group, while Axel, Daniel, John, Leo, Maggie, and Peter belong to the Sales Primary Group. This allows managers to filter the dashboard by department, compare team performance, and set Group-specific productivity goals.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Essentials Plus and Professional/Premium
Also known as Prod. Hr Goal
Definition
The target number of productive hours per day has been established as the benchmark for an individual User's expected productivity performance. This personalized goal serves as the standard against which actual productive hours are measured to assess whether the User is meeting, exceeding, or falling short of productivity expectations.
Example
The Work Efficiency - Report shows all team members with a Prod. Hr Goal of 6.5 hours. Mike exceeds this goal with 7.6 productive hours per day (+1.1 hours above goal), while Leo falls short at 4.0 productive hours per day (-2.5 hours below goal), indicating a need for coaching or support.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Definition
The average number of hours per day that a User spends in active, hands-on productive work, characterized by continuous keyboard and mouse input while using productivity-related applications and websites. This metric represents engaged, interactive, productive time as opposed to passive productive time, where productive content may be displayed but the User is not actively interacting with it.
Calculation
Total Productive Active Hours / Number of Active Days
Example
The User Summary dashboard for September 23, 2025, shows Productive Active Hrs/Day of 4.2 hours. This represents time spent actively working on tasks such as writing code in Visual Studio Code, creating a PowerPoint presentation, responding to emails, or editing project documentation—where the User is typing, clicking, and directly engaging with applications.
Where to find it
Plan availability
Professional/Premium
Also known as Productive Time
Definition
Total hours spent on productive work activities during the selected time period. This metric represents all time allocated to business-related applications, websites, and tasks that contribute to job responsibilities and organizational objectives, providing a comprehensive view of productive work output.
Example
The Working Hours Report for October 3, 2025, shows Axel with 6h 47m 4s of Productive Time, representing nearly his entire 6h 47m 34s Total Time for the day. This indicates high productivity efficiency (99.9%), with only 30 seconds of non-business activity and 18 minutes of offline meetings.
Where to find it
Working Hours Report
Personal Insights
Team Summary
Plan availability
All plans
Also known as Prod. Hrs/Day
Definition
The average number of hours per day that a User or team spends on productive work activities. This fundamental productivity metric represents the daily time spent on business-related applications, websites, and tasks that support job responsibilities and organizational objectives. It serves as a primary indicator of work output and platform capacity utilization.
Calculation
Total Productive Hours / Number of Active Days
Example
The User Summary table shows Mike with 7.6 Productive Hrs/Day, exceeding the typical 6.5-hour goal. Leo records only 4.0 Productive Hrs/Day, falling 2.5+ hours below the team average and indicating potential underutilization or barriers requiring investigation.
Where to find it
Environment Summary
User Summary
Activity Alignment - Team
Activity Alignment - User
Work Efficiency - Overview
Location Insights
Productivity & Utilization KPI
Team Summary
Time Flow
Plan availability
Essentials Plus and Professional/Premium
Definition
The calculated difference between a User's actual average daily productive hours and the assigned productivity goal, expressed as a delta indicating whether the User is exceeding, meeting, or falling short of the productivity target. This metric provides immediate visibility into individual performance gaps and achievements.
Calculation
Actual Productive Hrs/Day - Productivity Hr Goal
Results are displayed with:
- Positive values (+): User exceeds productivity goal (green)
- Negative values (-): User falls short of productivity goal (red)
- Zero (0.0): User exactly meets productivity goal
Example
The Work Efficiency - Report shows Mike with +1.1, meaning he exceeds his 6.5-hour goal by 1.1 hours (achieving 7.6 productive hours daily), while Leo shows -2.5, falling 2.5 hours short of the goal with only 4.0 productive hours daily—indicating a significant productivity gap requiring immediate managerial intervention.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Definition
The average number of hours per day that a User spends in passive consumption or observation of productive content, characterized by minimal keyboard and mouse interaction while productivity-related applications or websites are active. This metric represents time when Users are learning, reading, reviewing, or observing productive content without actively creating or manipulating it.
Calculation
Total Productive Passive Hours / Number of Active Days
Example
The User Summary dashboard for September 25, 2025, shows Productive Passive Hrs/Day of 1.5 hrs/day. This represents time spent consuming productive content without active interaction, such as reading technical documentation for 45 minutes, reviewing a colleague's code pull request for 30 minutes, and watching a recorded training webinar for 15 minutes.
Where to find it
Plan availability
Professional/Premium
Definition
The percentage of a User's total productive time that is allocated to a specific activity category. This metric shows how productive hours are distributed across different types of work activities, helping Users and managers understand where productive effort is being invested and whether time allocation aligns with role priorities and core business objectives.
Calculation
(Productive Hours in specific category / Total Productive Hours across all categories) × 100
Example
Jordan's Category Breakdown table shows Chat & Messaging accounts for 51% of productive time (2.9 out of 6.4 productive hours daily). Combined with Meeting Software at 16%, communication activities represent 67% of Jordan's productive time. In comparison, Developer tools account for only 7%—suggesting either a communication-focused role or potential misalignment if Jordan is primarily a software developer.
Where to find it
Plan availability
All plans
Also known as Productivity Eff. %
Definition
The percentage of time spent on productive work activities serves as an efficiency metric indicating how much of a User's available work time is utilized for productive purposes. This ratio provides insight into work efficiency and the proportion of time spent on productive versus unproductive or undefined activities.
Example
The User Summary table shows Mike with 7.6 Productive Hrs/Day out of 7.7 Active Hrs/Day, resulting in a 99% Productivity Efficiency %, meaning 99% of his active screen time is spent on productive activities, with minimal unproductive time.
Where to find it
Environment Summary
User Summary
Work Efficiency - Overview
Plan availability
All plans
Definition
A filter control in the Application & Site Usage report that allows Users to segment and view data based on the productivity classification of applications and websites. This filter enables targeted analysis of how time is being spent across productive work tools, unproductive personal activities, or undefined/uncategorized applications.
Calculation
Productivity Type is a categorical filter with three possible values:
- Productive: Applications and websites categorized as contributing to work objectives and job responsibilities
- Unproductive: Applications and websites categorized as personal, non-work-related, or detrimental to productivity
- Undefined: Applications and websites that have not yet been classified or categorized by organizational rules
Example
On the Application & Site Usage report, Jordan selects "Productivity Type: Productive" from the dropdown filter to view only work-related applications. The filtered results show Slack (93.8 hours), Zendesk (61.6 hours), and Gmail (19.3 hours) as the top Productive applications, helping Jordan understand which business tools consume the most team time.
Where to find it
Application & Site Usage Report
Plan availability
All plans
Also known as Remote Days
Definition
The total count of workdays during the selected time period when a User performed their work exclusively or predominantly from remote locations outside the designated office. This metric provides a concrete measure of remote work frequency and helps organizations track individual and team patterns of working from home, co-working spaces, or other non-office locations.
Calculation
A day is classified as "Remote" when the User spends the majority of the workday (≥80%) connected from non-office locations.
Example
The Location Distribution by Groups table shows Mike worked 9 Remote Days out of 10 total Active Days during the two-week period, meaning he worked entirely from home or a remote location for 9 days, with 1 day in the Office. This represents a 90% remote work frequency.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Definition
Total time spent actively using computer applications, including Productive, Unproductive, and Undefined Time. Does not include Inactive Time.
Calculation
Screen Time = Productive Time + Unproductive Time + Undefined Time
Example
All digital activity during the workday - productive work, personal browsing, and unclassified applications - but excluding periods when someone steps away from their computer for extended breaks (Inactive Time).
Where to find it
Plan availability
All plans
Definition
The average number of hours per day that a User's computer screen is actively displaying content while the User is present and the ActivTrak agent is recording activity. This metric represents total time spent with an active screen session, encompassing all types of computer-based work, including productive, unproductive, and undefined activities. It serves as a baseline measure of overall digital engagement and computer usage.
Calculation
Total Screen Time Hours / Number of Active Days
Example
The Environment Summary dashboard shows Screen Time Hrs/Day of 6.5 hrs/day, representing the team's average daily computer engagement time. This is slightly higher than their 6.4 Productive Hrs/Day, with the slight difference likely due to brief transitions or undefined activities, indicating high efficiency.
Where to find it
Environment Summary
User Summary
Team Summary
Time Flow
Plan availability
Professional/Premium
Definition
The time when a User begins the workday, as indicated by the first recorded activity in ActivTrak. This metric identifies when Users start engaging with their computers and work applications, providing insight into work schedule patterns, time zone considerations, and individual work preferences.
Calculation
The timestamp of the first daily activity across the selected period
Example
The User Summary Detailed View shows Leo with a Start of Day of 07:31 (7:31 AM), making him the earliest starter on the team, beginning work 1.5+ hours before most teammates. In contrast, Caleb has a Start of Day of 10:02 (10:02 AM), indicating a late morning start pattern 2+ hours after the earliest team members.
Where to find it
User Summary
Workload Balance - Daily Report
Team Summary
Plan availability
All plans
Definition
A workload classification status that summarizes a team's overall utilization pattern, indicating whether the team is operating at optimal, high, low, or varied capacity levels. This assessment provides leadership with a high-level view of team workload sustainability and helps identify departments requiring resource adjustments, workload rebalancing, or capacity optimization.
Calculation
Team Workload classification is determined by analyzing the distribution of utilization patterns across team members:
- Optimal when the Healthy % is greater than or equal to 70%
- High when the Overutilized % is greater than or equal to 50%
- Low when the Underutilized % is more than 50%
- Varied when multiple utilization patterns coexist within the team
Example
The Stats by Team table shows the Marketing team with a Varied Team Workload status, having 61% Healthy days, 30% Overutilized days, and 9% Underutilized days. The 30% overutilization rate (nearly one-third of workdays) indicates significant overwork concerns requiring intervention, despite achieving 110% of the productivity goal.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The percentage of total application and website usage time that is allocated to a specific application or website. This metric shows the relative importance or consumption of each tool within the overall digital work ecosystem, helping organizations understand which applications dominate employee time and attention.
Calculation
(Total Duration Hrs for specific application / Total Duration Hrs across all applications) × 100
Example
The Application & Site Usage dashboard shows Slack with a Total Duration % of 23%. Out of approximately 410 total hours tracked across all applications during the period, 93.8 hours (23%) were spent in Slack—making it the single most time-consuming application and the dominant communication tool for the organization.
Where to find it
Application & Site Usage Report
Plan availability
All plans
Definition
The cumulative total number of hours spent on a specific application or website across all Users during the selected time period. This metric aggregates usage across the entire team or a filtered Group, providing a comprehensive view of the organizational-level time investment in each digital tool and platform.
Example
The Application & Site Usage dashboard shows Slack with 93.8 Total Duration Hrs across 8 Users during a two-week period. This represents the combined total time all team members spent in Slack, averaging approximately 1.2 hours per User per day (93.8 / 8 Users / 10 days), making it the highest organizational time investment of any single application.
Where to find it
Application & Site Usage Report
Plan availability
All plans
Definition
The cumulative sum of all productive hours worked across all Users and all work locations (office, remote, and office/remote) during the selected time period. This metric provides a comprehensive measure of total organizational productive output, aggregating individual productive time to show overall team capacity utilization and work volume.
Example
The Location Distribution by Groups table shows Total Productive Hrs of 433.8 hours, representing the combined productive output from all 9 team members over 68 Active Days (approximately 2 weeks). Mike contributed the most with 75.1 hours, while Leo contributed the least with 32.0 hours, significantly below the team average of 6.4 Productive Hrs/Day.
Where to find it
Plan availability
All plans
Definition
A categorical classification that designates whether a specific activity category or application is considered "Core" or "Non-Core" to a User's primary job responsibilities and business objectives. This classification helps Users and managers distinguish between activities that directly contribute to their primary role functions and those that support or are peripheral to their primary role functions, enabling better time-allocation analysis and alignment assessment.
Example
Jordan's Category Breakdown table shows Chat & Messaging classified as Core Type (2.9 hrs/day, 51% of productive time) and Admin & IT classified as Non-Core Type (0.7 hrs/day, 13%). This means the organization has designated communication tools as essential to Jordan's primary role responsibilities, while administrative tasks are considered supporting activities that could potentially be minimized or delegated.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day that a User spends in active, hands-on engagement with applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric represents active work time in uncategorized tools, indicating gaps in productivity classification that need administrator attention to ensure accurate reporting.
Calculation
Total Undefined Active Hours / Number of Active Days
Example
Jordan's Active/Passive Time Breakdown chart shows Undefined Active Hrs/Day of 0.8 hrs/day, meaning Jordan spent approximately 48 minutes actively working in applications that haven't been classified as Productive, Unproductive, or assigned to specific categories. This requires administrators to identify and classify these tools to ensure accurate productivity reporting.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day spent on applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric combines both active (hands-on) and passive (observational) time in uncategorized tools, representing the total daily time that cannot be accurately attributed to productive or unproductive categories due to missing classifications.
Calculation
Total Undefined Hours / Number of Active Days
Example
The Environment Summary dashboard shows Undefined Hrs/Day of 0.1 hrs/day (6 minutes), representing time spent in applications that haven't been classified as Productive or Unproductive. This accounts for 1.5% of the 6.5 total Screen Time Hrs/Day and is within acceptable tolerance, likely representing brief exposure to new tools or edge cases requiring classification.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day that a User spends in passive observation or consumption of content from applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric represents time when Users are viewing, reading, or observing unclassified content with minimal keyboard or mouse interaction, indicating gaps in productivity categorization for passive-consumption activities.
Calculation
Total Undefined Passive Hours / Number of Active Days
Example
Jordan's Active/Passive Time Breakdown chart shows Undefined Passive Hrs/Day of 0.6 hrs/day, meaning Jordan spent approximately 36 minutes viewing content from unclassified sources without active interaction—such as watching training videos on a new learning platform or reading documentation from an internal wiki that hasn't been categorized as Productive or Unproductive yet.
Where to find it
Plan availability
Professional/Premium
Definition
A daily utilization level classification indicating that a User worked below healthy capacity thresholds on a specific date, exhibiting patterns of underwork that may suggest insufficient task allocation, workflow barriers, disengagement, or resource underutilization. This status identifies individual workdays when productive output falls significantly short of optimal levels.
Calculation
A day is classified as Underutilized when average Productive Hrs/Day are at least 20% below the Productivity Goal, using the default utilization threshold level.
Example
The Workload Balance - Daily Report for October 3, 2025, shows Justin with an Underutilized status due to an extremely short Workday Span of only 1 hour 48 minutes (8:41 AM to 10:29 AM). This minimal work session indicates insufficient productive hours for the day, likely due to a medical appointment, technical issues, or personal emergency requiring investigation.
Where to find it
Location Insights
Workload Balance - Daily Report
Plan availability
Professional/Premium
Definition
The percentage of workdays or Users (depending on context) that experienced underutilization, where work output fell significantly below healthy capacity thresholds. This metric quantifies the prevalence of underwork patterns and helps organizations assess resource efficiency, identify capacity gaps, and detect potential disengagement or workflow barriers at the individual, team, or time-period level.
Calculation
(Number of days classified as Underutilized / Total number of active days) × 100
Example
The Stats by Team table shows the Finance team with an Underutilized % of 55%, meaning more than half of all workdays are underutilized—indicating serious resource-efficiency concerns. In contrast, the Marketing team shows only 9% Underutilized %, demonstrating excellent capacity utilization with minimal wasted capacity.
Where to find it
Workload Balance - Overview
Workload Balance - User Summary
Personal Insights
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Also known as Undetermined User
Definition
A performance assessment classification indicating that there is insufficient data to evaluate whether a User is meeting the productivity and core activity goals. This status identifies Users who lack adequate activity history during the measurement period, preventing accurate alignment analysis and requiring either more time for data collection or an investigation into data gaps.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Plan availability
Professional/Premium
Definition
Unknown location indicates days where ActivTrak could not determine the User's work location. This occurs when location data is unavailable, location settings are not configured, or the ActivTrak agent cannot identify whether the User is working from the office, remotely, or another location.
Example
The Location Insights report shows 24 Unknown location days out of 492 total working days (about 5%). These are days when ActivTrak couldn't determine whether employees worked from the office or remotely—possibly due to VPN usage masking their actual location, mobile work from client sites, or brief technical issues with location detection.
Where to find it
Plan availability
Essentials Plus and Professional/Premium
Also known as Unhealthy Users
Definition
Users who have not recorded any measurable activity in ActivTrak within a defined threshold period, indicating their devices may be offline, disconnected, experiencing technical issues, or the Users may be on extended leave or have departed the organization. This status helps IT administrators and managers identify potential connectivity problems, inactive accounts, or Agents requiring attention.
Example
The Environment Health report shows Jordan's Mac Laptop with an Unhealthy status—last activity was September 10, 2025, which is 34 days ago. This triggers IT to investigate whether Jordan still uses the device, whether the ActivTrak Agent has stopped functioning, or whether the laptop should be decommissioned.
Where to find it
Plan availability
All plans
Definition
The average number of hours per day that a User spends in active, hands-on engagement with applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules. This metric represents time when Users are actively interacting with personal, entertainment, or distracting content during work hours, characterized by continuous keyboard and mouse activity.
Calculation
Total Unproductive Active Hours / Number of Active Days
Example
Sarah's Active/Passive Time Breakdown chart shows 0.2 Unproductive Active Hrs/Day (about 12 minutes), representing time actively browsing non-work sites like social media or shopping during her workday. This accounts for roughly 3% of her 7.2 hours of screen time—a minimal amount that falls within standard work patterns.
Where to find it
Plan availability
Professional/Premium
Definition
The average number of hours per day spent on applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules. This metric combines active (hands-on) and passive (observational) time spent on personal, entertainment, or distracting activities, representing the total daily time that detracts from productive work objectives.
Calculation
Total Unproductive Hours / Number of Active Days
Example
Sarah's User Summary dashboard shows 0.0 Unproductive Hrs/Day, meaning she spent essentially no time on personal websites or non-work activities during her workday. This minimal unproductive time, combined with her 6.4 productive hours, results in a 99% productivity efficiency rating.
Where to find it
Environment Summary
User Summary
Time Flow
Plan availability
Professional/Premium
Definition
The average number of hours per day that a User spends in passive observation or consumption of content from applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules. This metric represents time when Users are viewing, reading, or watching personal or entertainment content with minimal keyboard or mouse interaction, indicating passive distraction or background personal activity during work hours.
Calculation
Total Unproductive Passive Hours / Number of Active Days
Example
Sarah's Active/Passive Time Breakdown chart shows 0.5 Unproductive Passive Hrs/Day (about 30 minutes), representing time spent viewing non-work content without interaction—such as reading news articles, browsing social media feeds, or watching entertainment videos. This accounts for roughly 7% of her 7.2-hour screen time.
Where to find it
Plan availability
Professional/Premium
Definition
Individual employees or contractors whose digital activity is being tracked through the ActivTrak agent software. In ActivTrak, a "User" typically corresponds to a specific person whose work habits, productivity, and application usage are monitored and analyzed within the platform.
Key aspects of Users in ActivTrak:
- Each User typically requires one license in the ActivTrak system
- Users are organized into teams for analysis and reporting
- User data forms the foundation for all productivity metrics
- Users can be assigned specific productivity benchmarks and goals
- User privacy settings can be configured according to organizational policies
Where to find it
Plan availability
All plans
Definition
The number of distinct Users who were active in a selected category, application, or site on each specific day within the chosen date range. This metric helps track User adoption patterns and engagement levels over time.
Example
The Technology Usage - Adoption report shows the User Count line chart rising from 8 Users on March 1st to 10 Users by March 15th—indicating your new project management tool reached whole-team adoption within two weeks. The dip to 8 Users on March 22nd reflects vacation time rather than declining engagement, with the count returning to 10 by month's end.
Where to find it
Plan availability
All plans
Definition
A horizontal reference line displayed on trend charts that represents the target number of focused hours per day that Users are expected to achieve. This goal line serves as a visual benchmark for comparing actual focused work performance against organizational or individual expectations over time.
Example
The Work Efficiency - Overview report shows a User Focus Goal of 3.0 hours. Mike averages 2.5 focused hours daily—falling 0.5 hours short of the target—while Peter exceeds the goal at 4.9 hours. This benchmark helps teams understand whether they're maintaining enough uninterrupted work time for deep, concentrated tasks.
Where to find it
Plan availability
Professional/Premium
Definition
The identifier displays the name of an individual employee or contractor whose activity is being monitored through ActivTrak. In the Environment Health tab, User Name helps administrators identify specific individuals when analyzing device health status and recent activity patterns.
Example
The Environment Health report shows a list of Users, including Axel, Caleb, and Maggie.
Where to find it
Plan availability
All plans
Also known as User Prod. Goal
Definition
A horizontal reference line displayed on trend charts that represents the target number of productive hours per day that Users are expected to achieve. This goal line serves as a visual benchmark for comparing actual productive work performance against organizational or individual expectations over time.
Example
The Work Efficiency - Overview report shows a User Productivity Goal of 6.5 hours, displayed as a horizontal line in the Weekly Trend chart. Mike averages 7.6 productive hours daily—exceeding the goal by 1.1 hours—while Leo averages only 4.0 hours, falling 2.5 hours short and indicating significant productivity concerns that require attention.
Where to find it
Plan availability
Professional/Premium
Definition
A percentage metric that shows what portion of team members are successfully meeting or exceeding the assigned core activity time targets during the selected time period. This metric helps leadership assess how effectively the team is focusing on business-critical activities that directly contribute to organizational objectives.
Calculation
Number of Users meeting or exceeding the Core Activity Goal /
Total
number of active Users in the team) × 100
A User is counted as "achieving" the core activity goal when
the
average Core Activity Hrs/Day meets or exceeds the target threshold.
Example
The Activity Alignment - Team dashboard shows 60% of Users Achieving the Core Activity Goal, meaning 6 out of 10 sales team members average 4.0 or more hours per day on revenue-generating activities like CRM work and client calls. The remaining 40% fall short of this target and may need coaching or workload adjustments to spend more time on their primary sales responsibilities.
Where to find it
Plan availability
Professional/Premium
Definition
A percentage metric that shows what portion of team members are successfully meeting or exceeding the assigned productivity time targets during the selected time period. This metric helps leadership assess how many employees are achieving the expected baseline level of productive work hours per day.
Calculation
(Number of Users meeting or exceeding the Productivity Goal /
Total
number of active Users in the team) × 100
A User is counted as "achieving" the productivity goal when the
average
Productive Hrs/Day meets or exceeds the target threshold.
Example
The Activity Alignment - Team dashboard shows 60% Users Achieving Productivity Goal. This means 6 out of 10 team members average 6.0 or more productive hours daily. Mike (7.6 hours), Axel (7.6 hours), and Daniel (7.1 hours) exceed the target. John (5.9 hours), Caleb (5.7 hours), and Leo (4.0 hours) fall short and may need coaching or workload adjustments.
Where to find it
Plan availability
Professional/Premium
Also known as Overall Utilization and Utilization Level
Definition
A comprehensive workload classification that summarizes a User's typical utilization pattern across the selected time period, indicating whether they generally operate at healthy, overutilized, or underutilized capacity levels. This assessment provides a high-level view of the User's workload sustainability and capacity management.
Calculation
Overall Utilization is determined by analyzing daily utilization levels:
- Healthy: average Productive Hrs/Day are within 20% higher or lower than the Productivity Goal
- Overutilized: average Productive Hrs/Day are at least 20% higher than the Productivity Goal
- Underutilized: average Productive Hrs/Day are at least 20% lower than the Productivity Goal
Note: 20% is the default utilization threshold level
Example
The Location Distribution by Groups table shows Healthy utilization for most team members, meaning their productive hours fall within the optimal range and maintain an appropriate work-life balance. Leo shows Underutilized with only 4.0 productive hours daily against a 6.5-hour goal. The team maintains a Healthy status at 6.4 hours per day on average.
Where to find it
Location Insights
Workload Balance - User Summary
Workload Balance - Daily Report
Productivity & Utilization KPI
Plan availability
Professional/Premium
Definition
A Team Workload classification status indicating that the team exhibits mixed utilization patterns, with no single category (Healthy, Overutilized, or Underutilized) representing a clear majority of workdays. This designation signals diverse workload experiences across team members or fluctuating workload patterns that require nuanced management attention.
Calculation
This is a qualitative classification assigned when multiple utilization patterns coexist within the team
Example
The Productivity & Utilization KPI report shows the Customer Success team with Varied Team Workload status: 45% Healthy days, 25% Overutilized, and 30% Underutilized. This mixed pattern—where no single utilization level dominates—signals inconsistent workload distribution that may need rebalancing across the team.
Where to find it
Productivity & Utilization KPI
Team Summary
Plan availability
Professional/Premium
Definition
The total elapsed time from a User's first recorded activity to the last recorded activity on a given day or averaged across a time period. This metric measures the overall length of the workday regardless of whether the time was spent on productive activities, breaks, or other tasks, providing insight into work-life balance and schedule patterns.
Calculation
Last Activity Time - First Activity Time
Example
The Workload Balance - Daily Report shows Ellie with a Workday Span of 10h13m on October 3, 2025—working from 8:48 AM to 7:02 PM. In contrast, Caleb's span was only 5h47m (10:02 AM to 3:49 PM), suggesting either a half-day or early departure that may need follow-up.
Where to find it
User Summary
Workload Balance - Daily Report
Team Summary
Plan availability
All plans