This glossary will help you understand the key metrics and terminology used in ActivTrak for BI - Customizable ActivTrak Reports. Use this reference to interpret dashboard data and effectively communicate findings to your leadership team.
Also known as Alarm Count
Definition
The total count of alarm events triggered for a user, team, or
organization
during the specified time period.
Example
Your organization detected 996 total alarms
across
39
users. Anthony Z. triggered 39 alarms, Brady
J. triggered 38.
Use
this metric to identify which users have the highest frequency
of
flagged activity.
Where to find it
Alarm Logs Analysis
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The total count of break periods detected throughout a user's
workday.
A break is identified when there's a measurable gap in active
computer
engagement between productive or active work sessions. This metric
helps you understand how frequently employees step away from
their
workstations during the day.
Note: This metric differs from "Break Time".
Break
Time is a configurable setting
that Administrators define when creating Work Schedules.
Example
Workload Balance Daily Report for May 29, 2026 shows 5 breaks throughout her workday.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The number of distinct days on which a user, team, or organization
triggered at least one alarm event.
Example
Anthony Z. had alarms on 11 days while Mia G.
had alarms
on 13 days. This helps distinguish between isolated
incidents
(alarms
concentrated on a few days) and ongoing patterns (alarms spread
across
many days). A user with 40 alarms on 2 days signals a specific
event;
40 alarms across 20 days suggests a recurring behavior or threshold
issue.
Where to find it
Alarm Logs Analysis
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The count of distinct alarm categories triggered by a user, team,
or organization during the specified period.
Example
All users in the Alarms Breakdown by User table triggered
1 unique alarm type: "Potential False Activity."
If a user showed
3 unique types, that would mean their flagged activity included
three
different alarm categories. Diversity of alarm types can signal
different
investigation priorities—multiple types may indicate varied circumvention
attempts, while one type repeated often may indicate a specific
software
issue or workflow incompatibility.
Where to find it
Alarm Logs Analysis
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The count of distinct individual users who accessed a specific application, website or activity category during the selected time period. This metric helps you understand adoption rates and identify which tools or categories your workforce actively uses.
Example
The Technology Usage - Overview report shows that sites and applications in the Developer category were accessed by 964 users during the period.
Where to find it
Technology Usage - Overview
Technology Usage - Top Charts
Application & Site Usage
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as # of Users
Definition
The count of distinct users who triggered any alarm event during
the specified period, regardless of alarm type or frequency.
Example
In the Alarms Trend chart, the yellow bars show "# of Users
w/ Alarms" fluctuating between 18 and
39 users per week. This
metric
shows you whether alarm activity is concentrated among a few
users
or spread across many. Combined with the total alarm count, it
reveals
your organization's alarm density: 50 alarms from 10 users is
very
different from 50 alarms from 40 users.
Where to find it
Alarm Logs Analysis
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The period-over-period percentage change in a metric, comparing the current time period to the previous time period of equal length. This metric includes visual indicators (arrows and color coding) to show whether values are increasing or decreasing quickly.
Calculation
((Current Period Value - Previous Period Value) / Previous Period Value) × 100
Positive values indicate an increase, while negative values indicate a decrease. The visual indicators show:
- Green upward arrow () for positive changes
- Red downward arrow () for negative changes
Example
The Technology Usage - Top Charts shows that the time in Claude increased 1.2% in May 2026, as compared to the previous time period. This is displayed as +1.2%.
Where to find it
Technology Usage - Top Charts
Personal Insights
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The percentage of a team's productivity goal that has been met during the selected time period. This metric shows how close a team is to reaching their target productive hours, helping leaders quickly assess whether teams are on track, falling short or exceeding expectations.
Calculation
(Productive Hrs/Day / Group Productivity Goal) × 100
The result shows the percentage of the goal achieved. Values above 100% indicate the team exceeded their goal, while values below 100% indicate they fell short.
Example
The Marketing team averaged 5.5 productive hours per day against their 6.5-hour goal, resulting in 85% Goal Achieved.
Where to find it
Productivity & Utilization KPI
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of a user's total productive time spent in each activity category. This metric shows how a user's work hours are distributed across different types of work, helping identify where time is concentrated and which activities dominate their workday.
Example
In the Activity Alignment - User report, productive time is distributed as follows: AI Tools & Assistants at 38% (2.0 hrs/day), Chat & Messaging at 31% (1.7 hrs/day), and Developer tools at 13% (0.7 hrs/day). Together, core activities account for the majority of time, while non-core activities like Office and Sales make up smaller portions.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as % of Total Users
Definition
The percentage of users who accessed a specific application, website or activity category during the specified time period. This metric helps you understand adoption rates and identify how widely a tool or resource is being used across your workforce.
Example
The Technology Usage - Overview report shows AI Tools & Assistants were accessed by 87% of users.
Where to find it
Technology Usage - Overview
Application & Site Usage
Workload Balance Overview
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The total number of days during the selected time period during which a user recorded any measurable computer activity. This metric helps you understand attendance patterns, work consistency and location-based activity levels.
Example
The Location Distribution by Groups table shows Sarah with 9 Active Days out of a possible 10 working days during the two-week period, meaning she had recorded computer activity on 9 days. Michael shows 8 Active Days, with 2 days having no recorded activity—possibly due to time off or a sick day.
Where to find it
Location Insights
Productivity by Location
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day that a user actively interacts
with their computer through keyboard and mouse activity, such
as
typing documents, clicking through applications, or navigating
websites.
In the Technology Usage - Adoption report, this metric looks
at the
active time within the selected category, application or site.
Calculation
Active Time / Active Days
Example
In the Environment Summary, the Activity Breakdown by Day table shows Active Hrs/Day varies throughout the week, revealing that Wednesday has the highest keyboard and mouse activity at 5.5 hrs/day, while Mondays and Fridays show lower engagement—common in organizations where end-of-week momentum slows, or early-week ramp-up takes time.
Where to find it
Environment Summary
User Summary
Technology Usage - Adoption
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The time when a user is actively engaging with applications through
keyboard input, mouse clicks, or other interactions. This represents
hands-on work and direct engagement with tasks.
Measurement
Automatically captured when ActivTrak detects keyboard activity,
mouse movements, clicks, or other input interactions. Active
Time
tracking continues until the
configured threshold
for inactivity is reached (2 minutes by default), at which point
ActivTrak switches to Passive Time.
Where to find it
Schedule Adherence Report
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Total Users and User Count
Definition
Team members who had any tracked work activity during the selected
time period, such as using applications, attending meetings,
or visiting
websites.
In the Technology Usage - Adoption report, Total Users refers
to
the total number of users with any activity, while Active Users
refers
to users with activity in the selected category, application
or website.
Example
The Environment Summary shows 1000 active users. This represents the workers who had any activity during the time period you're measuring—from a quick email check to a full day of work.
Where to find it
Environment Summary
Technology Usage - Adoption
Environment Health
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
Core activities that a user should prioritize and spend more time on to achieve their role objectives and core activity goals. These are the work tools and tasks that directly support the user's primary job responsibilities.
Example
In the Activity Alignment - User report, Activities to Maximize are ranked by time already spent: Slack (1,171 minutes), Microsoft Teams (552 minutes), Gmail (272 minutes), BigQuery (239 minutes), and ActivTrak (152 minutes).
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Non-core activities and applications that a user should reduce or limit to free up time for their primary job responsibilities. These are tools or tasks that don't directly contribute to core role objectives and may indicate distractions or lower-priority work.
Example
In the Activity Alignment - User report, Activities to Minimize are ranked by time currently spent: Claude (662 minutes), GitHub Copilot (342 minutes), Visual Studio Code (302 minutes), Cursor (287 minutes), and Microsoft Word (269 minutes).
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of a user's or team's total time that is allocated to an activity category or a specific application or site.
Example
The Technology Usage - Overview report shows News & Entertainment with a 22% allocation, meaning nearly one-fourth of the team's time is spent in applications like Apple News or Apple Music.
Where to find it
Technology Usage - Overview
Technology Usage - Top Charts
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Application or Site and App/Site
Definition
The specific application, software, or website where the alarm event was triggered. This field provides context about what tool or platform generated the flagged activity and often includes a brief description of the suspicious behavior detected.
Example
In the Alarm Logs Analysis report, multiple alarms show Input Simulation Software Detected - artificial input apps running in the background: Mouse/Jiggler.exe. This tells you the alarm was triggered by the detection of Mouse Jiggler, a tool that simulates keyboard and mouse activity. By reviewing the Application / Site column, you can quickly identify which tools or platforms are triggering alarms and whether they pose legitimate risks or indicate overly sensitive alarm thresholds.
Where to find it
Alarm Logs Analysis
Technology Usage - Adoption
Technology Usage - Top Charts
Application & Site Usage
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A performance classification that evaluates how well a user is meeting their productivity and core activity goals. Assessment provides a color-coded label with specific recommendations for improvement, helping managers quickly identify which team members need support and the type of intervention that will be most helpful.
Calculation
This is a qualitative classification based on two key factors:
- Whether the user is meeting their Productive Hrs/Day goal
- Whether the user is meeting their Core Activity Hrs/Day goal
Assessment categorizes users into five possible statuses:
- Fully Aligned: Meeting both productivity and core activity goals
- Increase Productive Time: Meeting core activity goal, but needs more overall productive hours
- Increase Core Activity: Meeting productivity goal, but needs more time on core business activities
- Misaligned: Meeting neither productivity nor core activity goals
- Undetermined: Insufficient data to assess performance
Example
The Activity Alignment - Team report shows Brooke N. with a Fully Aligned assessment because she exceeded both her productivity goal (7.2, Delta +0.7) and core activity goal (6.6, Delta +0.6).
Where to find it
Activity Alignment - Team
Activity Alignment - User
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of times per day a user's attention shifted between different tasks or applications, providing insight into multitasking patterns and potential workflow interruptions that can impact productivity and focus.
Calculation
Total count of application or task switches / Active Days
An attention shift is detected when the user moves their active
focus
from one application or task to another, such as switching from
email
to a document, from a chat application to a browser or from one
project
to another.
Example
The Time Through the ActivTrak Lens report shows an average of 26 Attention Shifts/Day across the team, meaning users switch between applications or tasks 26 times throughout their workday.
Where to find it
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A trend line displayed on the Time Breakdown Trend graph showing the average amount of time per day a user spends in collaboration and communication activities across the entire selected time period. This trend line helps identify overall collaboration patterns.
Example
In the Work Efficiency Overview - Time Breakdown Trend graph, the light blue dotted trend line represents Avg. Collaboration Hrs/Day across the entire month of May 2026. Days significantly above the trend line may indicate all-hands meetings or sprint planning, while days below may signal independent work focus or reduced team interaction.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A trend line displayed on the Time Breakdown Trend graph showing the average amount of time per day a user spends in focused, uninterrupted work without attention shifts or interruptions across the entire selected time period. This trend line helps identify overall patterns.
Example
In the Work Efficiency Overview - Time Breakdown Trend graph, the orange dotted trend line represents Avg. Focused Hrs/Day across the entire month of May 2026. Higher focused time indicates the ability to work on complex tasks without frequent context switching, which is often associated with deeper productivity and quality output.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A trend line displayed on the Time Breakdown Trend graph showing the average amount of time per day a user spends multitasking or rapidly switching between multiple applications and tasks across the entire selected time period. This trend line helps identify overall context-switching patterns.
Example
In the Work Efficiency Overview - Time Breakdown Trend graph, the magenta dotted trend line represents Avg. Multitasking Hrs/Day across the entire month of May 2026. Higher multitasking time may indicate frequent interruptions, context switching between projects, or managing multiple concurrent responsibilities. While some multitasking is necessary, excessive multitasking can reduce efficiency and focus on core priorities.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Total hours spent on breaks during the selected time period. This represents the time away from active computer engagement across all breaks, helping users understand the total proportion of the workday dedicated to rest periods.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of total workday time spent on breaks, calculated as the proportion of break hours relative to the overall workday span. This metric helps users understand what portion of their day is dedicated to rest and recovery versus active work engagement.
Calculation
(Break Hrs / Workday Span) × 100
Example
The Personal Insights report shows that Break Time % peaks on Fridays at 10%.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of breaks taken per day during the selected time period. A break is identified when there is a measurable gap in active computer engagement between work sessions. This metric helps you understand how frequently employees step away from their workstations, which is essential for wellness, burnout prevention, and sustainable productivity.
Calculation
Number of Breaks / Active Days
A break period begins when active engagement stops and ends when
the user resumes computer activity. The system automatically
detects
these gaps based on keyboard, mouse, and application activity
patterns.
Example
The Workload Balance Overview report shows 4 Avg. Breaks/Day, meaning team members take an average of 4 breaks throughout their workday—such as a morning coffee break, lunch, an afternoon stretch break, and a brief wind-down before logging off.
Where to find it
Workload Balance Overview
Workload Balance - User Summary
Personal Insights
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The classification of applications and websites into functional groups based on their business purpose or type of work. Categories help organize and analyze technology usage patterns by grouping similar tools together, making it easier to understand how time is allocated across different types of work activities.
Example
The Application & Site Usage report shows Jira categorized as Developer with 2,329.0 hours (3% of total time), while Zendesk appears under Support Tools with 3400.3 hours (4%). These categories help organize applications by their business function, making it easier to understand how time is distributed across different types of work activities.
Where to find it
Alarm Logs Analysis
Technology Usage - Overview
Technology Usage - Adoption
Technology Usage - Top Charts
Application & Site Usage
Activity Alignment - User
Personal Insights
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The total number of hours spent in collaborative activities during the selected time period. Collaboration hours include time spent in communication and teamwork tools such as video meetings, chat conversations, email and other platforms that facilitate working with others.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day spent in collaborative activities such as video meetings, chat conversations, email communications and other tools that facilitate teamwork and communication. This metric helps you understand how much of a workday is dedicated to working with others versus independent, focused work.
Calculation
Collaboration Time / Active Days
Example
The Work Efficiency Overview report shows 2.3 Hrs/Day of collaboration time, meaning 2 hours per day are spent in meetings and team communication
Where to find it
Work Efficiency Overview
Work Efficiency Report
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Computer Name
Definition
The name or identifier of the specific computer or device where user activity was recorded. This metric helps you track which hardware devices are being used, monitor device health status and understand equipment distribution across your organization.
Example
The Environment Health report shows entries for different users (Abel L., Alicia A., Angel B.), each representing a separate device. All three show recent activity on June 25, 2026 with 1 day since last activity, indicating healthy device status across the team.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The total number of minutes spent on core business activities - applications and websites that directly support a user's primary job responsibilities and organizational objectives. This metric appears in the Activities to Maximize list and helps users identify where they should focus their productive time for maximum business impact.
Example
THe Activity Alignment - User report shows top core business applications: Slack at 1,171 minutes and Microsoft Teams at 552 minutes. Together, these communication tools represent the majority of the time spent on primary responsibilities like client communication and deal progression.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of a user's total productive time that is spent on core business activities - the applications and tasks that directly support their primary job responsibilities and organizational objectives. This metric helps assess how well a user's daily work aligns with their most important business priorities.
Calculation
(Core Activity Hrs/Day / Productive Hrs/Day) × 100
Example
The Activity Alignment - User report shows William A. has 112% Core Activity Efficiency, meaning he spent 6.7 hours on core marketing activities.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day a user or team spends on core business activities - applications and tasks that directly support primary job responsibilities and organizational objectives. This metric helps assess whether users are dedicating sufficient time to their most important, high-value work versus getting distracted by non-core or administrative tasks.
Calculation
Time spent in applications and categories classified as "Core"
/ Active Days
Core activities are defined based on the user's role and organizational
priorities, representing work that directly advances business
goals
and key responsibilities.
Example
Brooke N.'s Activity Alignment - Team report shows 6.6 Core Activity Hrs/Day. This represents time spent in applications designated as essential to his sales role—like Slack for client communication, Zoom for demos, and Zendesk for customer support.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The total number of days during the selected time period when a user recorded activity in a specific category, application or website. This metric helps you understand the consistency and frequency of tool adoption, distinguishing between daily users and occasional users of specific applications.
Example
The Technology Usage - Adoption report shows Leonard J. with 14 days of activity during May 2026.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The number of days that have elapsed between the current date and the last recorded activity in a specific context - either for a user's computer activity overall (Environment Health) or for activity within a selected category or application (Technology Usage - Adoption). This metric helps identify inactive devices, dormant users or declining adoption of specific tools.
Calculation
Current date - Date of last recorded activity
Example
The Environment Health report shows three Mac Laptops with 3 Days Since Last Activity, meaning all three devices last recorded activity three days ago. If a device shows 26 days since last activity, it will be assigned an "Unhealthy" status and IT will need to investigate whether the Agent is functioning properly.
Where to find it
Technology Usage - Adoption
Environment Health
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The difference between a user's actual performance and their assigned goal, measured in hours. This metric appears as two separate calculations in the Activity Alignment reports - one showing the gap between actual and target productive hours, and another showing the gap between actual and target core activity hours. Positive values (green) indicate performance above goal, while negative values (red) indicate performance below goal.
Calculation
For Productive Hours:
Actual Productive Hrs/Day - Productivity Goal
For Core Activity Hours:
Actual Core Activity Hrs/Day - Core Activity Goal
The result shows how many hours above (+) or below (-) goal the
user
is performing each day on average.
Example
Mike's Activity Alignment dashboard shows a Delta vs. Goal of +2.1 for Core Activity Hrs/Day, meaning he's working 2.1 hours above his 4.6-hour core activity target each day. In contrast, Justin shows -5.7, falling nearly 6 hours short of his goal and indicating he's spending very little time on his primary sales responsibilities.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Activity Alignment - User
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Total Duration Hrs
Definition
The length of time for a specific event, measured in different units depending on the report. For example, in the Alarm Logs Analyis report, Duration is the number of seconds that an alarm event was active or detected.
Example
In the Alarm Logs Analysis detail table, Liam K.'s Potential False Activity alarm on May 1, 2026 shows a Duration of 952 seconds (approximately 16 minutes). By reviewing duration, you can identify whether suspicious activity was brief (a quick script or tool) or sustained (prolonged use of circumvention software).
Where to find it
Alarm Logs Analysis
Technology Usage - Overview
Application & Site Usage
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also appears as Duration (Mins/Day)
Definition
The average amount of time per day spent on a specific activity, application, website, or event during the time period. Depending on the report, the average duration can be calculated as hours per day (Hrs/Day) or minutes per day (Mins/Day).
Example
In Technology Usage - Overview, News & Entertainment shows a Duration (Hrs/Day) of 1.6, meaning users averaged 1.6 hours per day on applications or websites like Netflix.com and Apple News. Durations help you understand which applications consume the most daily time and how time is distributed across your technology stack. Comparing durations across similar tools (two messaging apps or two document platforms) reveals which tools your team relies on most.
Where to find it
Technology Usage - Overview
Technology Usage - Adoption
Technology Usage - Top Charts
Activity Alignment - User
Personal Insights
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
An instance when a user's last activity occurs before their scheduled end time. This metric is tracked for employees with fixed schedules and indicates a deviation from their assigned work hours.
Example
In the Schedule Adherence Report, Abel A. has a fixed schedule with an end time of 4:00 PM. On May 29, 2026, his Last Activity is recorded at 15:15:00 (3:15 PM), which is 45 minutes before his scheduled end time. This is flagged as an Early End.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Avg. End of Day and Avg. EoD
Definition
The average time when a user or team concludes their workday, based on their last recorded computer activity. This metric helps you understand work schedule patterns, identify potential overwork situations and compare timing across different locations, teams or days of the week.
Example
The User Summary report shows an Avg. End of Day of 17:13 (5:13 PM). End times help managers understand individual schedule preferences and plan team meetings accordingly.
Where to find it
User Summary
Productivity by Location
Workload Balance Overview
Workload Balance - User Summary
Workload Balance Daily Report
Personal Insights
Team Summary
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The exact timestamp when a user's first computer activity was recorded on a specific workday. This represents the moment when the user began their day by interacting with their keyboard, mouse or applications. This is displayed in hh:mm:ss format (e.g., 08:12:41).
Example
In the Schedule Adherence Report, Alicia I.'s First Activity is recorded as 07:56:30 on May 29, 2026. This indicates she began her workday 4 minutes early, compared to her assigned start time of 8:00 AM.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A work schedule with set start and end times that employees are expected to follow each day. Fixed schedules define specific hours (e.g., 8 AM to 5 PM), and schedule adherence is measured by how closely employee activity aligns with those designated times.
Example
Alicia A. is assigned a fixed schedule of 08:00 AM - 05:00 PM. The Schedule Adherence Report tracks whether she clocks in around 8:00 AM and clocks out around 5:00 PM each day. If she consistently starts after 8:15 AM or ends before 4:45 PM, those deviations are recorded, helping managers identify patterns of early departure or late arrivals.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A work schedule that allows employees to vary their start and end times. Flexible schedules allow autonomy in when work happens, rather than fixed clock-in/clock-out times.
Example
Alejandro C. has a Flexible schedule with assigned work days. The Schedule Adherence Report tracks his Productive Time to ensure he meets his weekly goals, but it does not include Late Start or Early End data.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The percentage of total time spent in focused, uninterrupted work sessions. This metric measures the proportion of time dedicated to deep, focused work without attention shifts or multitasking, providing insight into work quality and sustained concentration.
Calculation
(Focused Hrs/Day / Screen Time Hrs/Day) × 100
Example
The Work Efficiency Overview reports shows a Focus Efficiency % of 27%, meaning roughly a quarter of the workday is spent in concentrated, uninterrupted work. The other 73% may include collaboration in meetings, multitasking between applications, and brief breaks—all productive activities.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The total number of hours spent in focused, uninterrupted work sessions during the selected time period. Focus hours represent high-quality deep work time when a user maintains sustained concentration on productive activities without attention shifts, multitasking or distractions.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Focus Session (Mins) and Avg. Focus Session (Mins.)
Definition
The average duration, measured in minutes, of uninterrupted focused work sessions where a user maintains concentration on productive activities without attention shifts or distractions.
Calculation
Total minutes of focused work sessions / Number of focus sessions
A focus session is a continuous period of productive work in
a single
application or on a single task without switching to other activities,
responding to interruptions or breaking concentration.
Example
The Work Efficiency Overview report shows a Focus Session of 42.3 minutes, meaning concentrated work on single tasks was maintained for about 42 minutes on average before switching or being interrupted.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Personal Insights
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Focused Hrs/Day
Definition
The average number of hours per day spent in focused work - sustained periods of productive activity without interruptions, attention shifts or multitasking. This metric represents high-quality deep work time.
Calculation
Focus Time / Active Days
Focus Time represents the time when the user worked on productive
activities
without switching applications, responding to notifications or
engaging
in multitasking behaviors that break concentration.
Example
The Work Efficiency Overview reports shows 2.1 hours per day of focus time.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Team Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The difference between a user's actual focused hours per day and their assigned focus goal, expressed as a delta indicating whether the user is exceeding, meeting, or falling short of the focus target.
Calculation
Actual Focused Hrs/Day - Focused Hr. Goal
Results are displayed with:
- Positive values (green) indicate performance above goal
- Negative values (red) indicate performance below goal
- Zero (0.0) indicates meeting the goal exactly
Example
The Work Efficiency Report shows Miranda U. with 4.1 Focused Hrs/Day, with a Focused Hrs/Day vs. Focus Goal of (+3.4),meaning she exceeded her goal by 3.4 hours.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Fully Aligned Users
Definition
A performance classification indicating that a user is meeting or exceeding both their productivity goals and their core activity goals. This represents the ideal state where employees are not only productive in terms of hours worked, but also spending sufficient time on the activities that most directly support their role's business objectives.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day ≥ Productivity Goal (meeting quantity expectations)
- Core Activity Hrs/Day ≥ Core Activity Goal (meeting quality/alignment expectations)
Example
Abigail Z.'s Activity Alignment dashboard shows a Fully Aligned assessment because she exceeds both her productivity goal (6.7, Delta: +0.2) and core activity goal (6.6, Delta: +0.6).
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The target number of focused hours per day set as a benchmark for a specific team. This goal represents the expected amount of time team members should spend in uninterrupted, concentrated work sessions to meet role requirements and organizational standards for deep work quality at the team level.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The target number of productive hours per day set as a benchmark for a specific team. This goal represents the expected amount of time team members should spend on productive activities to meet role requirements and organizational standards for output at the team level.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification indicating whether a computer or user has recent activity within acceptable thresholds. Health Status helps IT teams identify devices that may need attention, maintenance or investigation due to extended periods of inactivity. The status is typically either "Healthy" (recent activity detected) or "Unhealthy" (no recent activity within defined thresholds).
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A classification indicating that a user, computer or workload level meets acceptable standards and thresholds. The term "Healthy" appears in two distinct contexts within ActivTrak reports:
- Environment Health - indicating recent computer/user activity and that the device is actively transmitting data to ActivTrak
- Utilization - indicating optimal workload utilization without overwork or underutilization
Calculation
Environment Health:
A user or device is classified as "Healthy" when activity has
been
detected within acceptable timeframes
Utilization:
A user is classified as Healthy when the average Productive Hrs/Day
are within 20% higher or lower than the Productivity Goal. This
is
using the default
utilization threshold level.
Example
The Productivity by Location for June 2026 shows Ace C. with a Healthy utilization level based on his 6.8 hrs/day of productive time. This indicates his workload falls within the optimal range with appropriate work-life balance—neither overworked nor underutilized.
Where to find it
Productivity by Location
Productivity & Utilization KPI
Package availability*
All packages (Environment Health)
Productivity Optimization (Location Insights and Workload Balance)
Workforce Management + Productivity Optimization Bundle (Location
Insights and Workload Balance)
*Requires
ActivConnect API (Add-on)
Definition
The number of active days when a user maintained Healthy workload levels - neither Overutilized nor Underutilized.
Example
In the Personal Insights report, Ace B. had 14 Healthy Days in May 2026.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of days during the selected time period when a user maintained a healthy workload utilization level - neither overworked nor underutilized. This metric provides a concrete measure of how many days an individual achieved optimal work-life balance and sustainable work patterns.
Example
The Workload Balance - User Summary report shows that Claire D. had 24% of her days marked as Healthy during May 2026.
Where to find it
Workload Balance - User Summary
Personal Insights
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
This term has two meanings:
- A status indicating recent computer or user activity and that the device is activitly transmitting data to ActivTrak
- A classification of users maintaining a sustainable and balanced workload during the selected time period. Healthy users demonstrate appropriate productivity levels, reasonable working hours, and work-life balance indicators that support long-term performance and wellbeing.
Example
In the Workload Balance Overview for May 2026, 513 users are classified as Healthy Users, representing 51% of total users
Where to find it
Workload Balance Overview
Environment Health
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Healthy User X Days or Healthy Users%
Definition
The percentage of users who maintained healthy workload utilization levels - neither overutilized (overworked) nor underutilized (insufficient workload). This metric provides insight into work-life balance, sustainable productivity patterns and overall team wellness across different reporting contexts.
Calculation
(Healthy Days / Active Days) × 100
Example
The Workload Balance Overview shows a 59% peak of Healthy Users% on Wednesdays.
Where to find it
Workload Balance Overview
Workload Balance - User Summary
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A Team Workload classification status indicating that the team experiences excessive workload patterns, with a significant proportion of workdays showing overutilization. This designation signals that team members are consistently working beyond healthy capacity thresholds and may be at risk of burnout, requiring immediate managerial intervention.
Calculation
This is a qualitative classification assigned when the number of days marked Overutilized is greater or equal to 50%
Example
The Productivity & Utilization KPI report shows the Customer Success team with High Team Workload status. With over half of all workdays showing excessive workload—combined with minimal underutilization—this team needs immediate attention through additional staffing, work redistribution, or adjusting expectations to prevent burnout.
Where to find it
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of a user's working location pattern over a specified time period. Hybrid Users work from a mix of locations (at least one day in the office and at least one day remote) during the period. This classification identifies employees with flexible work arrangements spanning multiple work environments.
Example
During June 2206, Abigail D. logs productive hours from three different locations: her home office on Mondays and Fridays (Remote), the company headquarters Tuesday through Thursday (Office), and occasionally from a co-working space (Remote).
Where to find it
Plan availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Increase Core Activity Users
Definition
A performance assessment classification indicating that a user is meeting their overall productivity time goals, but needs to dedicate more time to core business activities that directly contribute to their primary job responsibilities. This status identifies users whose work time is diluted by non-core tasks despite adequate total productive hours.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day ≥ Productivity Goal (user meets productivity target)
- Core Activity Hrs/Day < Core Activity Goal (user falls short of core activity target; Delta vs. Goal for Core Activity is negative)
Example
Jordan L.'s Activity Alignment dashboard shows an Increase Core Activity assessment with 6.5 productive hours daily (Delta: +0.5), but only 3.2 core activity hours (Delta: -1.3). While Jordan is productive overall, a significant amount of time is spent on non-core tasks rather than primary sales responsibilities like client outreach and deal progression.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Increase Productive Time Users
Definition
A performance assessment classification indicating that a user is falling short of their productivity time goals, regardless of whether they're meeting core activity targets. This status identifies users who need to increase their overall productive work hours to meet expected performance standards.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day < Productivity Goal (user falls short of productivity target; Delta vs. Goal for Productive Hrs/Day is negative)
- Core Activity Hrs/Day ≥ Core Activity Goal (meeting quality/alignment expectations)
Example
Avery S.'s Activity Alignment dashboard shows an Increase Productive Time assessment with 5.5 productive hours daily (Delta: -1.0) but 5.7 core activity hours (Delta: +0.7). While Avery performs well on primary marketing tasks, overall productive output falls short, suggesting a need to extend work sessions or reduce time away from productive activities.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The exact timestamp when a user's last computer activity was recorded on a specific workday. This represents the moment when the user ended their day by their final interaction with their keyboard, mouse or applications. This is displayed in hh:mm:ss format (e.g., 17:12:41).
Example
In the Schedule Adherence Report, Alicia I.'s Last Activity is recorded as 17:33:30 (5:33 PM) on May 29, 2026. This indicates she ended her workday 33 minutes after her assigned end time of 5:00 PM.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The most recent calendar date on which a user or device recorded any measurable activity in ActivTrak. This metric helps administrators identify when users last engaged with their monitored systems and is critical for detecting inactive devices, users on leave, or potential technical issues with agent connectivity.
Calculation
Most recent date where user activity was recorded by ActivTrak Agent
Example
The Environment Health report shows Ashley E. with a Last Activity Date of June 25, 2026, showing her computer last recorded activity one day ago.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
An instance when a user's first activity occurs after their scheduled start time. This metric is tracked for employees with fixed schedules and indicates a deviation from their assigned work hours.
Example
In the Schedule Adherence Report, Aiden D. has a fixed schedule of 8:00 AM start time. On May 29, 2026, his First Activity is recorded at 08:30:30 (8:30 AM), which is 30 minutes after his scheduled start. This is flagged as a Late Start.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A classification that identifies where a user performed their work activities on a specific date, based on network connectivity patterns, IP addresses, and other location detection methods configured in ActivTrak. This metric enables organizations to track work location patterns and analyze productivity across different work environments.
Calculation
Location is determined by ActivTrak's location detection algorithm, which typically evaluates:
- Network connection data (office Wi-Fi vs. external networks)
- IP address ranges associated with office locations
- VPN connection status
- Administrator-defined location rules
Location values include:
- Office: A user worked primarily (≥80%) from a designated office location
- Remote: A user worked primarily (≥80%) from a non-office location such as home or other remote site
- Office/Remote: A user split their workday between office and remote locations
- Unknown: Location could not be determined
Example
The Schedule Adherence Report shows that on May 29, 2026, Abel A. was working in the Office and Alice P. was Remote.
Where to find it
Schedule Adherence Report
Productivity by Location
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of a user's working location pattern over a specified time period that categorizes users into three mutually exclusive groups based on their daily location data:
- Office Only: users who worked exclusively from the office location on all workdays during the period
- Remote Only: users who worked exclusively from remote locations on all workdays during the period
- Hybrid: users who worked from a mix of locations (at least one day in the office and at least one day remote) during the period
Calculation
IF all daily Location values = "Office" THEN Location Summary
= "Office
Only"
ELSE IF all daily Location values = "Remote" THEN Location Summary
= "Remote Only"
ELSE IF at least one day Location = "Office" AND at least one
day
Location = "Remote" OR "Office/Remote" THEN Location Summary
= "Hybrid"
Example
Over the past week, Jordan's daily locations were: Monday (Office), Tuesday (Remote), Wednesday (Office/Remote), Thursday (Office), Friday (Remote). Based on this pattern with multiple location types, Jordan's Location Summary for the week is classified as Hybrid since they worked from both office and remote locations during the period. In contrast, an employee who worked exclusively from the office Monday through Friday would be classified as Office Only, while an employee working from home all week would be Remote Only.
Where to find it
Plan availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A Team Workload classification status indicating that the team exhibits significant underutilization patterns, with the majority of workdays falling below productivity targets. This designation signals substantial unused capacity that may indicate insufficient work allocation, workflow bottlenecks, or other organizational issues preventing full team engagement.
Calculation
This is a qualitative classification assigned when more than 50% of days are Underutilized
Example
The Productivity & Utilization KPI report shows the Marketing team with Low Team Workload status. With the majority of workdays falling below productivity targets, this indicates significant unused capacity—possibly due to seasonal lulls between fiscal periods, insufficient project allocation, or workflow bottlenecks preventing the team from working at full capacity.
Where to find it
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Mins/Break
Definition
The average duration of each break taken during the workday, measured in minutes. This metric helps you understand not just how frequently employees take breaks, but how long those breaks last, which is important for assessing work-life balance, wellness patterns and sustainable productivity.
Calculation
Break Time / Total number of breaks
A break is any period when the user steps away from active computer
engagement. The duration is measured from when activity stops
until
it resumes.
Example
The Workload Balance Overview report shows 11.8 Avg. Mins/Break for the team, meaning each break lasts about 12 minutes on average.
Where to find it
Workload Balance Overview
Workload Balance - User Summary
Workload Balance Daily Report
Personal Insights
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Misaligned Users
Definition
A performance assessment classification indicating that a user is failing to meet both their productivity time goals and their core activity time goals simultaneously. This status identifies users with the most significant performance gaps that require immediate attention and comprehensive intervention to realign their work patterns with organizational expectations.
Calculation
This is a qualitative classification based on two key factors:
- Productive Hrs/Day < Productivity Goal (user falls short of productivity target)
- Core Activity Hrs/Day < Core Activity Goal (user falls short of core activity target; Delta vs. Goal is negative for both metrics)
Example
Casey M. is a customer support representative with Productive Hrs/Day of 4.8 hours (Delta: -1.7) and Core Activity Hrs/Day of 2.1 hours (Delta: -1.9). The Misaligned status indicates Casey is below target in both overall productivity and time spent on core support activities like responding to tickets and customer calls.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The total number of hours during the selected time period when a user was actively switching between multiple applications, tasks, or activities rather than maintaining a sustained focus on a single task. This metric quantifies time spent in divided attention states, which can impact work quality and efficiency compared to focused work sessions.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day spents actively switching between multiple applications, tasks, or activities rather than maintaining sustained focus on a single task. This metric helps identify patterns of divided attention and quantifies the portion of each workday spent in multitasking states, which research shows can reduce efficiency and increase cognitive load.
Calculation
Multitasking Time / Active Days
Example
The Work Efficiency Overview reports shows Multitasking Hrs/Day of 0.9 hrs/day, which means approximately 54 minutes are spent switching between tasks — such as responding to emails while monitoring Slack and reviewing documents — rather than maintaining sustained focus on a single activity.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day that a user spends on activities categorized as non-business or personal in nature, which fall outside the scope of work-related tasks. This metric captures time spent on personal websites, applications, or activities during work hours that do not contribute to professional responsibilities.
Calculation
Non-Business Time / Active Days
Example
The Environment Summary report shows Non-Business Hrs/Day of 0.4. This represents personal activity during work hours, such as a quick check of personal email during lunch or a brief reading of a news article between tasks.
Where to find it
Environment Summary
User Summary
Work Efficiency Overview
Time Through the ActivTrak Lens
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
All screen-based activity that isn't work-related or has yet to be categorized as work-related. Represents time not directly contributing to business objectives.
Calculation
Non-Business Time = Unproductive Time + Undefined Time
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The total number of minutes spent on productive activities that are classified as non-core business functions—tasks that support work operations but do not directly contribute to the user's primary job responsibilities or strategic objectives. This metric appears in the Activities to Minimize list and helps identify where time is being diverted from their most important work.
Example
The Activity Alignment - User report shows 612 minutes of Non-Core time for Claude, 174 minutes for Google Calendar, 149 minutes using Salesforce, and 113 minutes in Zoom meetings While necessary, these activities divert time from core work.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Office Days
Definition
Workdays during the selected time period when a user performed their work primarily from a designated office location. This metric provides a concrete measure of in-office presence and helps organizations track physical workplace utilization patterns.
Calculation
Location is marked as "Office" when the user spends the majority of the workday (≥80%) connected from a designated office location.
Example
The Schedule Adherence Report shows that on May 29, 2026, Abel A. was working in the Office.
Where to find it
Schedule Adherence Report
Productivity by Location
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of a user's working location pattern over a specified time period. Office Only Users work exclusively from designated office locations during the selected time period, with little to no recorded activity from remote or other work locations. This classification identifies employees with traditional, location-fixed work patterns.
Example
Throughout June 2026, Lisa worked exclusively from the company's downtown headquarters, logging all her productive hours from her assigned desk. She has no recorded activity from home, co-working spaces, or other locations, making her an Office Only User for that month. This classification enables executives to assess whether centralized work environments are associated with different productivity patterns compared to remote or hybrid arrangements.
Where to find it
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Office/Remote Days
Definition
Workdays during the selected time period when a user worked in a hybrid mode, splitting the workday between both remote and office locations on the same day. This metric captures flexible work patterns where employees divide their time between physical office presence and remote work within a single workday, rather than working entirely from one location.
Calculation
Location is marked as "Office/Remote" when the user spends the workday split between the office and a remote location.
Example
The Schedule Adherence Report shows that on May 29, 2026, Addison P. A. was splitting time as Office/Remote.
Where to find it
Schedule Adherence Report
Productivity by Location
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Offline Meeting
Definition
The average number of hours per day that a user spends in meetings or collaborative sessions that are not captured through digital meeting platforms like Zoom, Microsoft Teams, or Google Meet. This metric represents time when the user is away from their computer for in-person meetings, phone calls, or other offline collaborative activities, providing insight into the balance between digital work and face-to-face collaboration.
Calculation
Offline Meeting Time / Active Days
Example
The Environment Summary dashboard shows Offline Meeting Hrs/Day of 0.1. This represents time spent in scheduled in-person meetings and calls, such as a team standup in the conference room, a one-on-one with your manager, or a client call—meetings tracked through your calendar but not on digital platforms like Zoom or Teams.
Where to find it
Environment Summary
User Summary
Productivity by Location
Time Through the ActivTrak Lens
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Time spent in scheduled offline meetings or appointments that don't involve computer activity, captured through calendar integration. This metric accounts for in-person meetings, phone calls, and other offline work activities that don't leave digital footprints.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A Team Workload classification status indicating that a team's utilization level falls within healthy, sustainable capacity thresholds. This designation identifies teams that maintain balanced workloads, with the majority of workdays showing appropriate productivity levels without excessive overwork or significant underutilization.
Calculation
This is a qualitative classification assigned when the number of days marked Healthy is greater than or equal to 70%
Example
The Marketing team shows Productive Hrs/Day of 6.6 hours with 70% of days rated as Healthy, 18% Overutilized, and 12% Underutilized. With 102% Goal Achieved, the team receives an Optimal Team Workload status, indicating they are operating at sustainable productivity levels while maintaining a healthy work-life balance and meeting performance goals consistently.
Where to find it
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A daily utilization level classification indicating that a user worked beyond healthy capacity thresholds on a specific date, exhibiting patterns of overwork that may lead to burnout, decreased quality, or unsustainable work habits if they persist. This status identifies individual workdays when demands exceed optimal levels.
Calculation
A day is classified as Overutilized when the average Productive Hrs/Day are at least 20% higher than the Productivity Goal. This is using the default utilization threshold level.
Example
The Workload Balance - User Summary report for May 2026 shows Claire D. with an Overutilized status due to an 11h55m Workday Span (7:17 AM to 7:13 PM) with only 3 breaks averaging 6 minutes each. This exceeds the healthy threshold and signals a high-stress workday that requires follow-up.
Where to find it
Productivity by Location
Workload Balance - User Summary
Productivity & Utilization KPI
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The number of active days when a user maintained Overutilized workload levels.
Example
In the Personal Insights report, Ace B. had 5 Overutilized Days in May 2026.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of days during the selected time period when a user worked at levels that exceed healthy workload thresholds and may lead to burnout. This metric helps you identify employees who are consistently overworked and need workload adjustments or additional support.
Example
The Workload Balance - User Summary report shows that Claire D. had 76% of her days marked as Overutilized during May 2026.
Where to find it
Workload Balance - User Summary
Personal Insights
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of users working beyond healthy or sustainable workload levels during the selected time period. Overutilized users may show signs of excessive workload, extended hours, or high task saturation, which may lead to burnout or reduced long-term productivity.
Example
In the Workload Balance Overview for May 2026, 8 users are classified as Overutilized Users, representing 9% of total users.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Overutilized User X Days and Overutilized Users%
Definition
The percentage of users that experienced overutilization, where work demands exceeded healthy capacity thresholds. This metric quantifies the prevalence of overwork patterns and helps organizations assess workload sustainability across individuals, teams, or time periods.
Calculation
(Overutilized Days / Active Days) × 100
Example
The Workload Balance Overview shows a 14% peak of Overutilized Users% on Wednesdays.
Where to find it
Workload Balance Overview
Workload Balance - User Summary
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The primary organizational team, department, or unit to which a user is assigned within ActivTrak. This designation represents the user's main reporting structure or functional area, and serves as the primary dimension for filtering, segmenting, and analyzing performance data across the organization.
Example
The Activity Alignment - Team dashboard shows Clayton J. and Derek B. both assigned to the Backend Engineering Primary Group. This allows managers to filter the dashboard by department, compare team performance, and set team-specific productivity goals.
Where to find it
Activity Alignment - Team
Activity Alignment - User
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Prod. Active
Definition
The average number of hours per day that a user spends in active, hands-on productive work, characterized by continuous keyboard and mouse input while using productivity-related applications and websites. This metric represents engaged, interactive, productive time as opposed to passive productive time, where productive content may be displayed but the user is not actively interacting with it.
Calculation
Productive Active Time / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 3.7 hours on productive active work—typing in applications, actively clicking through tools, and editing documents with keyboard and mouse activity.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Prod. Hrs/Day
Definition
The average number of hours per day that a user or team spends on productive work activities. This fundamental productivity metric represents the daily time spent on business-related applications, websites, and tasks that support job responsibilities and organizational objectives. It serves as a primary indicator of work output and platform capacity utilization.
Calculation
Productive Time / Active Days
Example
The User Summary report shows Miranda U. with a Productive Hrs/Day of 9.1. This represents time spent on business-related work, such as writing emails, attending virtual meetings, working in project management software, or building a spreadsheet.
Where to find it
Environment SummaryUser Summary
Productivity by Location
Activity Alignment - Team
Activity Alignment - User
Work Efficiency Overview
Work Efficiency Report
Productivity & Utilization KPI
Team Summary
Time Through the ActivTrak Lens
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The difference between a user's actual average daily productive hours and the assigned productivity goal, expressed as a delta indicating whether the user is exceeding, meeting, or falling short of the productivity target. This metric provides immediate visibility into individual performance gaps and achievements.
Calculation
Actual Productive Hrs/Day - Productivity Hr Goal
Results are displayed with:
- Positive values (+): user exceeds productivity goal (green)
- Negative values (-): user falls short of productivity goal (red)
- Zero (0.0): user exactly meets productivity goal
Example
The Work Efficiency Report shows Miranda U. with 9.1 hrs/day of productive time, with a Productive Hrs/Day vs. Prod. Goal of +2.6, meaning she exceeded her goal by 2.6 hours.
Where to find it
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Prod. Passive
Definition
The average number of hours per day that a user spends in passive consumption or observation of productive content, characterized by minimal keyboard and mouse interaction while productivity-related applications or websites are active. This metric represents time when users are learning, reading, reviewing, or observing productive content without actively creating or manipulating it.
Calculation
Productive Passive / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 1.7 hours on productive passive work—reading emails, reviewing documents shared by colleagues, or watching training videos without active keyboard or mouse interaction.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Prod. Session (Mins) and Productive Session (Mins)
Definition
The average duration, measured in minutes, of individual productive work sessions during the selected time period. This metric quantifies how long continuous productive activity lasts before switching to breaks, non-productive activities, or other interruptions, providing insight into their focus patterns and work rhythm.
Calculation
Total minutes of productive work sessions / Number of productive
sessions
A productive session is any continuous period during which a
user
is working on applications or websites classified as productive.
Example
The Work Efficiency Overview report shows 49.6 minutes, meaning productive work sessions last about 50 minutes on average before task switching or breaks.
Where to find it
Work Efficiency Overview
Work Efficiency Report
Personal Insights
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Total Productive Hrs and Productive Hrs
Definition
Time spent in applications and websites that have been classified as work-related and business-focused. Includes both active engagement (typing, clicking, providing input) and passive consumption (viewing content without interaction) within productive tools that directly contribute to business goals.
Calculation
Productive Time = Productive Active + Productive Passive
Example
On the Schedule Adherence Report, Ace X.'s Productive Time for May 29, 2026, is 8.5 hours. This includes time actively typing in email and editing documents, plus time reading client proposals and reviewing shared spreadsheets (productive passive).
Where to find it
Schedule Adherence Report
Productivity by Location
Personal Insights
Team Summary
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The productive time that a user spends outside of their assigned work schedule. This metric measures work-related activity that occurs beyond scheduled working hours, such as early morning work, evening work, or work on non-scheduled days.
Example
On the Schedule Adherence Report, Adrian E.'s Productive Time (Non-Schedule) for May 29, 2026, 1h 2m 51s.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The productive time that a user spends within their assigned work schedule. This metric measures how much work-related activity occurs during scheduled working hours.
Example
On the Schedule Adherence Report, Adrian E.'s Productive Time (Schedule) for May 29, 2026, is 3h 50m 11s.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
The percentage of time spent on productive work activities, representing how much of a user's available work time is utilized for productive purposes. This ratio provides insight into work efficiency and the proportion of time spent on productive versus unproductive or undefined activities.
Example
The User Summary table shows Miranda U. with 9.1 Productive Hrs/Day out of 10.6 Screen Time Hrs/Day, resulting in a 85.2% Productivity Efficiency %, meaning 85.2% of his screen time is spent on productive activities, with minimal unproductive time.
Where to find it
Environment Summary
User Summary
Work Efficiency Overview
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Remote Days
Definition
Workdays during the selected time period when a user performed their work primarily from a remote location. This metric provides a concrete measure of remote work frequency and helps organizations track individual and team patterns of working from home, co-working spaces, or other non-office locations.
Calculation
Location is marked as "Remote" when the user spends the majority of the workday (≥80%) connected from non-office locations.
Example
The Schedule Adherence Report shows that on May 29, 2026, Abigail D. was Remote.
Where to find it
Schedule Adherence Report
Productivity by Location
Package availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of a user's working location pattern over a specified time period. Remote Only Users work exclusively from remote locations during the selected time period, with little to no recorded activity from the office or other designated work locations. This classification identifies team members who are fully distributed.
Example
Mike K. worked entirely from his home office during June 2026, participating in all meetings, completing projects, and logging productive hours without visiting the company office or other work locations. This makes him a Remote Only User for that month. This classification enables executives to evaluate whether fully remote work arrangements show different productivity trends compared to office-based or hybrid work patterns.
Where to find it
Plan availability*
Workforce Management
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification that indicates whether a user has a Fixed or Flexible work schedule. A Fixed schedule specifies set work hours (e.g., 8 AM to 5 PM daily), while a Flexible schedule allows employees to vary their start and end times within organizational guidelines or as needed for their role.
Example
In the Schedule Adherence Report, Alex F. is assigned a fixed schedule of 08:00 AM - 04:00 PM, and her adherence is measured against those hours. Adrian X. has a Flexible schedule.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
Total time spent actively using computer applications, including Productive, Unproductive, and Undefined Time. Does not include Inactive Time.
Calculation
Screen Time = Productive Time + Unproductive Time + Undefined Time
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Screen Time (Hrs/Day)
Definition
The average number of hours per day that a user's computer screen is actively displaying content while the user is present and the ActivTrak agent is recording activity. This metric represents total time spent with an active screen session, encompassing all types of computer-based work, including productive, unproductive, and undefined activities. It serves as a baseline measure of overall digital engagement and computer usage.
Calculation
Screen Time / Active Days
Example
The Environment Summary dashboard shows Screen Time Hrs/Day of 7.7, representing the team's average daily computer engagement time. This is higher than their 5.3 Productive Hrs/Day, with the difference likely due to unproductive or undefined activities, indicating high efficiency.
Where to find it
Environment Summary
User Summary
Team Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Avg. Start of Day and Avg. SoD
Definition
The average time when a user or team begins their workday, based on their first recorded computer activity. This metric helps you understand work schedule patterns, identify early starters versus late starters and compare timing across different locations, teams or days of the week.
Example
The User Summary report shows an Avg. Start of Day of 08:22 (8:22 AM). While the official workday begins at 8:00 AM, most team members begin their computer activity about 22 minutes after the official start time. This time may be accounting for settling in, morning meetings, or checking email before diving into active work.
Where to find it
User Summary
Productivity by Location
Workload Balance Overview
Workload Balance - User Summary
Workload Balance Daily Report
Personal Insights
Team Summary
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Group
Definition
An
organizational unit in ActivTrak
that groups users together based on shared characteristics such
as
department, function, reporting structure, or project assignment.
Teams (also known as
Groups)
serve as a primary filter for analyzing productivity data and
enable
comparative analysis across different groups within an organization.
Teams in ActivTrak:
- Created and managed by administrators
- Allow for hierarchical structures (teams within teams)
- Serve as filters for dashboards and reports
- Enable team-level goal setting and benchmarking
- Provide context for productivity comparisons
Where to find it
All reports
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A workload classification status that summarizes a team's overall utilization pattern, indicating whether the team is operating at optimal, high, low, or varied capacity levels. This assessment provides leadership with a high-level view of team workload sustainability and helps identify departments requiring resource adjustments, workload rebalancing, or capacity optimization.
Calculation
Team Workload classification is determined by analyzing the distribution of utilization patterns across team members:
- Optimal when the Healthy % is greater than or equal to 70%
- High when the Overutilized % is greater than or equal to 50%
- Low when the Underutilized % is more than 50%
- Varied when multiple utilization patterns coexist within the team
Example
The Stats by Team table shows the Marketing team with a Low Team Workload status, having 52% Healthy users, 12% Overutilized users, and 36% Underutilized users.
Where to find it
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Scheduled periods when an employee is not expected to work, such as vacation days, sick leave, holidays, or personal time off. These periods are excluded from productivity calculations and time tracking metrics.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
and
HRIS Integration (Add-on)
Definition
The percentage of total application and website usage time that is allocated to a specific application or website. This metric shows the relative importance or consumption of each tool within the overall digital work ecosystem, helping organizations understand which applications dominate employee time and attention.
Calculation
(Total Duration Hrs for specific application / Total Duration Hrs across all applications) × 100
Example
The Application & Site Usage dashboard shows Gmail with a Total Duration % of 9%.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A categorical classification that designates whether a specific activity category or application is considered "Core" or "Non-Core" to a user's primary job responsibilities and business objectives. This classification helps users and managers distinguish between activities that directly contribute to their primary role functions, and those that support or are peripheral to their primary role functions, enabling better time-allocation analysis and alignment assessment.
Example
The Activity Alignment - User report has Chat & Messaging classified as Core (1.7 hrs/day, 31% of productive time) and Admin & IT classified as Non-Core Type (0.3 hrs/day, 6%). This means the organization has designated communication tools as essential to primary role responsibilities, while administrative tasks are considered supporting activities that could potentially be minimized or delegated.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Undef. Active
Definition
The average number of hours per day that a user spends in active, hands-on engagement with applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric represents active work time in uncategorized tools, indicating gaps in productivity classification that need administrator attention to ensure accurate reporting.
Calculation
Undefined Active Time / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 0.5 hours on active interaction with applications not yet classified as productive or unproductive.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day spent on applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric combines both active (hands-on) and passive (observational) time in uncategorized tools, representing the total daily time that cannot be accurately attributed to productive or unproductive categories due to missing classifications.
Calculation
Total Undefined Time / Active Days
Example
The Time Through the ActivTrak Lens report shows Undefined Hrs/Day of 0.8 hrs/day, representing time spent in applications that haven't been classified as Productive or Unproductive.
Where to find it
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Undef. Passive
Definition
The average number of hours per day that a user spends in passive observation or consumption of content from applications or websites that have not been classified as either productive or unproductive by organizational productivity rules. This metric represents time when users are viewing, reading, or observing unclassified content with minimal keyboard or mouse interaction, indicating gaps in productivity categorization for passive-consumption activities.
Calculation
Undefined Passive / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 0.7 hours involved passive viewing of applications or websites that haven't been categorized in your productivity rules, awaiting classification.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A daily utilization level classification indicating that a user worked below healthy capacity thresholds on a specific date, exhibiting patterns of underwork that may suggest insufficient task allocation, workflow barriers, disengagement, or resource underutilization. This status identifies individual workdays when productive output falls significantly short of optimal levels.
Calculation
A day is classified as underutilized when the average Productive Hrs/Day are at least 20% below the Productivity Goal, using the default utilization threshold level.
Example
The Productivity by Location report for June 2026 shows Abel A. with an Underutilized status due to 4.9 hrs/day productivity time. This indicates insufficient productive hours for the time period, possibly due to a medical appointment, technical issues, or a situation requiring investigation.
Where to find it
Productivity by Location
Productivity & Utilization KPI
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The number of active days when a user maintained Underutilized workload levels.
Example
In the Personal Insights report, Ace B. had 0 Overutilized Days in May 2026.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The percentage of days during the selected time period when a user worked at levels below healthy workload thresholds. This metric helps you identify employees who may have insufficient work, are disengaged, face obstacles to productivity or have capacity to take on additional responsibilities.
Example
The Workload Balance - User Summary report shows that Claire D. had 0% of her days marked as Underutilized during May 2026.
Where to find it
Workload Balance - User Summary
Personal Insights
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A classification of users working below expected or healthy productivity levels during the selected time period. Underutilized users may show lower-than-average engagement, reduced task volume, or productivity levels that may indicate insufficient work assignment, disengagement, or organizational capacity imbalances.
Example
In the Workload Balance Overview for May 2026, 398 users are classified as Underutilized Users, representing 40% of total users.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Underutilized User X Days and Underutilized Users%
Definition
The percentage of users that experienced underutilization, where work output fell significantly below healthy capacity thresholds. This metric quantifies the prevalence of underwork patterns and helps organizations assess resource efficiency, identify capacity gaps, and detect potential disengagement or workflow barriers at the individual, team, or time-period level.
Calculation
(Underutilized Days / Active Days) × 100
Example
The Workload Balance Overview shows a 77% peak of Underutilized Users% on Fridays
Where to find it
Workload Balance Overview
Workload Balance - User Summary
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Undetermined Users
Definition
A performance assessment classification indicating that there is insufficient data to evaluate whether a user is meeting the productivity and core activity goals. This status identifies users who lack adequate activity history during the measurement period, preventing accurate alignment analysis and requiring either more time for data collection or an investigation into data gaps.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Users who have not recorded any measurable activity in ActivTrak within a defined threshold period, indicating their devices may be offline, disconnected, experiencing technical issues, or the users may be on extended leave or have departed the organization. This status helps IT administrators and managers identify potential connectivity problems, inactive accounts, or Agents requiring attention.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Unpro. Active
Definition
The average number of hours per day that a user spends in active, hands-on engagement with applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules. This metric represents time when users are actively interacting with personal, entertainment, or distracting content during work hours, characterized by continuous keyboard and mouse activity.
Calculation
Unproductive Active / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 0.9 hours on unproductive active work—actively browsing and clicking through social media, personal shopping sites, and other non-work applications during work hours.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
The average number of hours per day spent on applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules.
Calculation
Unproductive Time / Active Days
Example
The Environment Summary report shows that Unproductive Hrs/Day peaks on Tuesday and Wednesday at 1.7. This represents time on sites or applications classified as non-work-related, such as social media or entertainment websites.
Where to find it
Environment Summary
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Unpro. Passive
Definition
The average number of hours per day that a user spends in passive observation or consumption of content from applications or websites that have been classified as unproductive or non-business-related by organizational productivity rules. This metric represents time when users are viewing, reading, or watching personal or entertainment content with minimal keyboard or mouse interaction, indicating passive distraction or background personal activity during work hours.
Calculation
Unproductive Passive / Active Days
Example
The User Summary report shows that during the week of May 3, 2026, the team spent 0.7 hours involved unproductive passive time—viewing non-work content without active interaction, such as articles or videos left open in the background without clicking or scrolling.
Where to find it
User Summary
Time Through the ActivTrak Lens
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Additional context or descriptive information about the alarm event, providing details about what triggered the alert. This field expands on the Application / Site column with specific information about the suspicious behavior or detection.
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
Individual employees or contractors whose digital activity is being tracked through the ActivTrak agent software. In ActivTrak, a "user" typically corresponds to a specific person whose work habits, productivity, and application usage are monitored and analyzed within the platform.
Key aspects of users in ActivTrak:
- Each user typically requires one license in the ActivTrak system
- Users are organized into teams for analysis and reporting
- User data forms the foundation for all productivity metrics
- Users can be assigned specific productivity benchmarks and goals
- User privacy settings can be configured according to organizational policies
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Definition
A percentage metric that shows the portion of team members who are successfully meeting or exceeding the assigned core activity time targets during the selected time period. This metric helps leadership assess how effectively the team is focusing on business-critical activities that directly contribute to organizational objectives.
Calculation
Users meeting or exceeding the Core Activity Goal / Active Users)
× 100
A user is counted as "achieving" the core activity goal when
the
average Core Activity Hrs/Day meets or exceeds the target threshold.
Example
The Activity Alignment - Team dashboard shows 77% of Users Achieving the Core Activity Goal, meaning 7 out of 10 sales team members average 4.0 or more hours per day on revenue-generating activities like CRM work and client calls. The remaining 23% fall short of this target and may need coaching or workload adjustments to spend more time on their primary sales responsibilities.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A percentage metric that shows the portion of team members who are successfully meeting or exceeding the assigned productivity time targets during the selected time period. This metric helps leadership assess how many employees are achieving the expected baseline level of productive work hours per day.
Calculation
(Users meeting or exceeding the Productivity Goal / Active Users)
× 100
A user is counted as "achieving" the productivity goal when the
average
Productive Hrs/Day meets or exceeds the target threshold.
Example
The Activity Alignment - Team dashboard shows 22% Users Achieving Productivity Goal. This means 2 out of 10 team members average 6.0 or more productive hours daily.
Where to find it
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Also known as Employee Utilization, Overall Utilization and Utilization Level
Definition
A comprehensive workload classification that summarizes a user's typical utilization pattern across the selected time period, indicating whether they generally operate at healthy, overutilized, or underutilized capacity levels. This assessment provides a high-level view of the User's workload sustainability and capacity management.
Calculation
Utilization is determined by analyzing daily utilization levels:
- Healthy: average Productive Hrs/Day are within 20% higher or lower than the Productivity Goal
- Overutilized: average Productive Hrs/Day are at least 20% higher than the Productivity Goal
- Underutilized: average Productive Hrs/Day are at least 20% lower than the Productivity Goal
Note: 20% is the default utilization threshold level
Example
The Productivity by Location report shows Healthy utilization for most team members, meaning their productive hours fall within the optimal range and maintain an appropriate work-life balance. Abel A. shows Underutilized with only 4.9 productive hours daily against the goal.
Where to find it
Productivity by Location
Workload Balance - User Summary
Workload Balance Daily Report
Personal Insights
Productivity & Utilization KPI
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
A Team Workload classification status indicating that the team exhibits mixed utilization patterns, with no single category (Healthy, Overutilized, or Underutilized) representing a clear majority of workdays. This designation signals diverse workload experiences across team members or fluctuating workload patterns that require nuanced management attention.
Calculation
This is a qualitative classification assigned when multiple utilization patterns coexist within the team
Example
The Productivity & Utilization KPI report shows the Customer Success team with Varied Team Workload status. This mixed pattern—where no single utilization level dominates—signals inconsistent workload distribution that may need rebalancing across the team.
Where to find it
Productivity & Utilization KPI
Team Summary
Package availability*
Productivity Optimization
Workforce Management + Productivity Optimization Bundle
*Requires
ActivConnect API (Add-on)
Definition
Total time contributing to business objectives, calculated as the sum of Productive Time and Offline Meetings. Represents your complete work contribution, including both digital and non-digital activities.
Calculation
Work Time = Productive Time + Offline Meetings
Where to find it
Package availability*
All packages
*Requires
ActivConnect API (Add-on)
Also known as Avg. Workday Span
Definition
The average total length of the workday, measured from the first recorded activity to the last recorded activity each day. This metric represents the full span of time between when work begins and ends, including all active work, breaks and offline periods during that timeframe.
Example
The User Summary report shows an Avg. Workday Span of 8h51m. This includes all active work time, breaks, and idle periods throughout the day. A team with an 8.9-hour span and only 5.3 Active Hrs/Day is spending a great deal of time away from active computer use—perhaps in meetings, on breaks, or handling offline tasks.
Where to find it
User Summary
Productivity by Location
Workload Balance Overview
Workload Balance - User Summary
Workload Balance Daily Report
Team Summary
Package availability*
All packages
*Requires
ActivConnect API (Add-on)