Coaching Opportunities (Coach), our virtual productivity coach, has been redesigned to provide managers with quicker and more actionable insights. The latest enhancements make it easier for managers to understand which team members need support and then take swift action. To access Coaching Opportunities (Coach), navigate to Productivity Optimization > Coaching Opportunities (Coach) from the left navigation.
NEW Highlights page
Managers can quickly assess who has new opportunities, who is showing recurring behavior and who is improving with an at-a-glance view of team members with Coaching Opportunities across all categories. Highlights combines the data previously available in the Summary & Progress tabs of Coaching Opportunities (Coach).
Three new types of Coaching Opportunities
- Productivity Decline: Get alerted to dips in team member productivity (last week vs. the prior four weeks).
- High Passive Time: Flag team members whose digital activity may indicate a lack of active engagement.
- Low Utilization: Identify team members who may be starting to disengage or who have the bandwidth to take on additional work.
Streamlined Coaching Opportunities (Coach) pages
- Highlights replaces the “Summary” and “Progress” pages
- Efficiency & Focus replaces “Efficiency” and “Focus” pages
Refreshed Coaching Advice
Updated Coaching advice from the ActivTrak Productivity Lab is available by clicking the “See Coaching Advice” link next to each opportunity.
Notes:
- Coaching Opportunities (Coach) is exclusively available in paid plans with Insights. To get started, upgrade or request a trial. Learn more about Coaching Opportunities (Coach) in this Help Center article.
- Email subscriptions to Coaching Opportunities (Coach) will not be deleted with this release, but there will be some changes, as outlined in the table below. All Coaching Opportunities (Coach) subscription owners and recipients were notified via email about these changes on January 24, 2024. To learn more about Insights email subscriptions, read this Help Center article.
Changes to Coaching Opportunities (Coach) Email Subscriptions with this release:
| Past Subscription | New Subscription |
| Summary | Highlights |
| Progress | Highlights |
| Utilization | Utilization (includes High Utilization & Low Utilization opportunities) |
| Efficiency | Efficiency & Focus |
| Focus | Efficiency & Focus |
Need additional help? Check out our Help Center or contact ActivTrak Support.