Time Zone Settings
Help Center Team
The Time Zone settings page allows Administrators and Configurator roles with access to Settings to manage time zone settings across your ActivTrak account. Navigate to Settings > Time Zone to access and configure your time zone settings.
The Time Zone settings page in ActivTrak
Learn about:
- How time zone settings work
- Account-level time zone settings
- Configuring date and time display formats
- Activity-level time zone settings
- Daylight savings considerations
- Effect on Scheduling feature
- Additional resources and help
How time zone settings work
A single time zone will be displayed across your entire account to eliminate complexity and confusion around what time an activity happened. An ActivTrak Admin or Configurator with Settings permissions is able to set or adjust the account time zone at any time.
While the account displays in a single time zone, Agents still record a user’s local activity date and time information (sourced by the user’s computer date and time settings).
EX: If your account’s time zone is set to (UTC-06:00) Central Time (US & Canada) but an employee is working in New York City, and their computer is set to (UTC-05:00) Eastern Time (US & Canada), their activities will be recorded by the Agent in Eastern Time but shown throughout ActivTrak reports in Central Time.
Within the Activity Log, app users can see both the account-level time zone and the user’s local time zone reflected, as shown below.
The Account-level time zone and the user’s local time zone displayed side-by-side within the Activity Log
Account-level time zone settings
The account-level time zone setting aligns and displays date and time information using the same time zone for all users, reports and dashboards across your ActivTrak account. Select your preferred time zone from the drop-down menu in Account Time Zone > Time Zone to set the unified time zone for your account, as shown below. Changes to your time zone are retroactive.
Configuring date and time display formats
To change how time and date information is displayed across your ActivTrak account, navigate to Settings > Time Zone > Account Time Zone.
First, select the date format you wish to use when viewing your data from the drop-down menu, as shown below.
Next, select the time format you wish to use when viewing your data from the drop-down menu, as shown below.
Click the ‘Save’ button to save and apply your selections.
Activity-level time zone settings
You can choose to enable the local date and time zone details of all recorded user activities in the Activity Log and in ActivConnect by navigating to Settings > Time Zone > Activity Time and Time Zone and selecting the first option, “DISPLAY activity time and time zone for each website or application the user or computer uses throughout the day”. Click the Save button to save and apply changes.
Note: The Display option is selected by default and the local time zone data is sourced from the time zone that is configured on each user’s computer.
If you do not wish to have local time zone details displayed within the Activity Log or ActivConnect, select the second option, “DO NOT DISPLAY activity time zone for each website or application the user or computer uses throughout the day. Only display the account time and time zone”. Click the Save button to save and apply changes.
Daylight savings considerations
The Account Time Zone dropdown on the Time Zone Settings page and the Account Date/Time header on the Activity Log displays the "standardized time zone". This is a fixed name, unchanged by Daylight Savings Time, and references what the standard time UTC offset is. The Activity Date/Time column, however, will display the current UTC offset, which includes any Daylight Savings Time adjustments.
EX: The Account Date/Time header will always show (UTC-6) for Central Time even during the portion of the year when Central Time is UTC-5. As shown in the example below, the current offset is reflected in the Activity Date/Time column.
How the account time zone and the user’s local time zone are displayed side-by-side within the Activity Log during Daylight Savings
Effect on Scheduling feature
The tracking schedule for each user will be based on their computer's local time zone and not the account time zone. For this reason, it's critical to know a computer's local time zone if not using the default 24x7 schedule, or incorrect hours may be tracked and data may be incomplete. The account time zone has no effect on scheduling.
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