Release date: March 31, 2026
Critical information:
Status
- Early Access (EA): Available to select customers upon request. Production-ready but may have limited features.
Availability
- Plans: Available to selected paid accounts
- Rollout schedule: Early Access release (opt-in only)
- Go-live date: March 31, 2026
- Beta/EA limitations: Historical auto-detected offsets are not backfilled prior to activation. Manual overrides do not support effective-date tracking in this phase. Some legacy pages continue to use Account Time Zone for consistency.
Requirements
- Integrations: None specified
- Permissions: Account Admin role required
- Technical prerequisites: When User Time Zone is enabled, auto-detection begins after a 24-hour warm-up period.
What's new:
Feature description
User time zone reporting allows you to view productivity and activity data based on each monitored user's local time zone. This improves the readability of reports for distributed teams by eliminating split-day distortions and reducing the need for manual time conversions.
With this release, you can choose how time is calculated and displayed across Live Reports, Insights, ActivConnect, and the Activity Log - either using a single Account Time Zone or each user's local time zone.
Key capabilities
- Account-level time zone configuration: A new setting under Settings > Time Zone allows administrators to choose how activity data is calculated and displayed: Account Time Zone (default), where all metrics are calculated using the account's configured time zone, or User Time Zone, where metrics are calculated using each monitored user's local time zone.
- Auto-detect offset (user time zone mode): When User Time Zone mode is enabled, the system automatically detects each user's UTC offset based on observed activity. Offsets are derived using activity continuity logic. Daylight saving time changes are supported through observed offset changes. If no offset is available, the system falls back to the Account Time Zone.
- Manual user time zone assignment: On the Users page, Admins can view each user's effective time zone, keep the default Auto-Detect Offset, assign a specific named time zone (e.g., America/Chicago), and apply bulk time zone updates. Manual assignments take precedence over auto-detection.
- Updated dashboards using Live Data: Productivity by User, Productivity Trends, Daily Work Metrics, and Schedule Adherence now respect the selected time zone mode. In User Time Zone mode, each user's metrics are calculated using their local midnight-to-midnight boundaries.
- Updated dashboards using Insights: Insights dashboards reflect your selected time zone mode during the next scheduled refresh (within 24 hours). Visible time zone indicators have been added to Workload Balance (Users tab) and Personal Insights - Your Working Habits.
- Activity Log dual timestamp view: The Activity Log now displays two timestamp columns for the same event: Activity Date/Time (Account Time Zone) and Activity Date/Time (User Time Zone).
Use cases
Organizations with distributed teams can now view reports that reflect when work actually occurs in each user's local time zone, improving schedule visibility and trust in productivity data. Admins can standardize reporting for specific users or validate schedule adherence when business needs require a fixed time zone.
Target audience
- Primary Personas: Account Admins, Managers with access to Live Reports
How to access:
For EA/Beta features
Request access: team@activtrak.com
Access location once activated:
- Account-level time zone configuration: Navigate to Settings > Time Zone and select your preferred configuration mode.
- Manual user time zone assignment: Go to the Users page and locate the Time Zone column, and select a time zone from the dropdown.
Enhancements:
- Standardized IANA time zone list used for both account and user selection.
- Improved labeling across reports to clearly indicate time zone context.
- Export updates to include the user's time zone where applicable.
- Audit log events now capture time zone configuration changes and user-level overrides.
Additional information:
Known limitations
- Historical auto-detected offsets are not backfilled prior to activation.
- Manual overrides do not support effective-date tracking in this phase.
- Some legacy pages continue to use Account Time Zone for consistency.
- Auto-detected offsets apply only to activity generated after User Time Zone is enabled.
Switching modes
- Switching from Account Time Zone to User Time Zone applies new logic only to activity generated after activation (post-warm-up).
- Switching from User Time Zone to Account Time Zone resolves all timestamps to the account time zone.
- Auto-detected offsets may continue to be collected for up to 30 days after switching back, allowing detection to resume quickly if User Time Zone is re-enabled.
- No stored activity data is rewritten when switching modes.
Coaching Opportunities
When the account time zone configuration changes:
- Existing streaks are deleted.
- Coaching opportunities are not recalculated retroactively.
Support:
Documentation
Support contacts
- General support: https://www.activtrak.com/support/
- Customer success: Reach out to your Customer Success team