Insights Configuration

Setting configurations specific to your organization is an important way to ensure data privacy and to ensure that reporting accurately reflects employee work habits. From the Configuration page within the Insights tab, you can enable app users to share Insights data with other team members, and customize the thresholds used to calculate Focused time, Productive time, and Active Day.


A. Attention Shifting

  • Toggling between applications and screens can either be a) critical to completing a task when gathering information from multiple sources or b) highly distracting when attempting to complete a single task and managing others at the same time.
  • Set how many applications/sites will trigger a calculated Attention Shift in the data. This affects how Focused Time is calculated. Keep in mind that this does not change how Productive Time is calculated.
  • Set how many screen views will trigger a calculated Attention Shift in the data. This affects how Focused Time is calculated. Keep in mind that this does not change how Productive Time is calculated.
  • Recall: Either scenario will trigger an Attention Shift.

Productivity Lab Tip

Consider the nature of your team’s work. If their processes often involve multiple screen views or site shifts, make this number higher to accurately capture Focused Time. If their work dictates high focus within single applications, decrease these settings.



B. Subscriptions & Sharing

  • To allow all users to share the Personal Insights Dashboard with their direct reports and to create email subscriptions for other app users, toggle on "Allow Users to Share Personal Insights with direct reports or subscribe other application users.”
  • Note that by enabling the toggle above, company agrees that it will obtain all required consents from an employee prior to using the ActivTrak application for capturing & sharing activity data with such employee or other employees or representatives of Customer. All Terms of Use and Privacy Policy continue to apply.


C. Collaboration Time

  • The “Meeting Software” and “Chat & Messaging” categories are considered part of Collaboration Time.
  • You can tailor what is considered as Collaboration Time in your organization by selecting categories in this configuration page.


D. Configuration to Compute Averages

  • To calculate averages, such as average productive hours / day, a user's productive hours are divided by the number of active days in a given time period.
  • You can configure the minimum threshold for an active day (based on productive hours) to ensure that averages are accurately calculated, and are not diluted by a brief period of activity on a weekend or other non-work day.
    • Ex. If a user has 40 hours of productive time over a 5-day period, their average productive time will be 8 hours/day. But if that user logs onto their computer for 5 minutes over the weekend, and the active day threshold is set to 0, the total time worked will be divided by 6 days, bringing the average down to 6.7 hours/day.


  • When calculating averages, a user's total hours in a given time period (including time worked on non-active days) is divided by the number of active days in that time period.

Example of Active Day calculation and Average Hours/Day calculation:

Active Day Threshold Mon Tue Wed Thu Fri Sat Sun Total Hours Worked Total Active Days Avg Hours/Day
2 hours 8 8 8 8 8 1 0 41 5 8.2


  • On days when a user does not meet the active day threshold, all activity will still be logged and will appear in ActivTrak reports. Productive Time, Focus Time, and Collaboration Time will be factored into weekly totals and averages, but days below the active day threshold will not be factored into the calculation of average metrics.
  • This setting applies to all users within an account, and cannot be configured differently for individual users or teams.
  • The threshold will be applied retroactively to enable an accurate comparison of data across time periods. You may see higher values for average metrics after configuring a minimum threshold.

Learn more about ActivTrak Premium:


Was this article helpful?

0 out of 0 found this helpful


No comments