Insights Configuration

Setting configurations specific to your organization is an important way to ensure data privacy and to ensure that reporting accurately reflects employee work habits. From the Configuration page within the Insights tab, you can enable app users to share Insights data with other team members, and customize the thresholds used to calculate Focused time, Productive time, and Active Day.

A. Attention Shifting

• Toggling between applications and screens can either be a) critical to completing a task when gathering information from multiple sources or b) highly distracting when attempting to complete a single task and managing others at the same time.
• Set how many applications/sites will trigger a calculated Attention Shift in the data. This affects how Focused Time is calculated. Keep in mind that this does not change how Productive Time is calculated.
• Set how many screen views will trigger a calculated Attention Shift in the data. This affects how Focused Time is calculated. Keep in mind that this does not change how Productive Time is calculated.
• Recall: Either scenario will trigger an Attention Shift.

Productivity Lab Tip

Consider the nature of your team’s work. If their processes often involve multiple screen views or site shifts, make this number higher to accurately capture Focused Time. If their work dictates high focus within single applications, decrease these settings.

B. Subscriptions & Sharing

• To allow all users to share the Personal Insights Dashboard with their direct reports and to create email subscriptions for other app users, toggle on "Allow Users to Share Personal Insights with direct reports or subscribe other application users.”
• Note that by enabling the toggle above, company agrees that it will obtain all required consents from an employee prior to using the ActivTrak application for capturing & sharing activity data with such employee or other employees or representatives of Customer. All Terms of Use and Privacy Policy continue to apply.

C. Collaboration Time

• The “Meeting Software” and “Chat & Messaging” categories are considered part of Collaboration Time.
• You can tailor what is considered as Collaboration Time in your organization by selecting categories in this configuration page.

D. Configuration to Compute Averages

• To calculate averages, such as average productive hours / day, a user's productive hours are divided by the number of active days in a given time period.
• You can configure the minimum threshold for an active day (based on productive hours) to ensure that averages are accurately calculated, and are not diluted by a brief period of activity on a weekend or other non-work day.
  • Ex. If a user has 40 hours of productive time over a 5-day period, their average productive time will be 8 hours/day. But if that user logs onto their computer for 5 minutes over the weekend, and the active day threshold is set to 0, the total time worked will be divided by 6 days, bringing the average down to 6.7 hours/day.

Note: When calculating averages, a user's total hours in a given time period (including time worked on non-active days) is divided by the number of active days in that time period.

Example of Active Day calculation and Average Hours/Day calculation:

• On days when a user does not meet the active day threshold, all activity will still be logged and will appear in ActivTrak reports. Productive Time, Focus Time, and Collaboration Time will be factored into weekly totals and averages, but days below the active day threshold will not be factored into the calculation of average metrics.

• This setting applies to all users within an account, and cannot be configured differently for individual users or teams.
• The threshold will be applied retroactively to enable an accurate comparison of data across time periods. You may see higher values for average metrics after configuring a minimum threshold.

E. Threshold for Office/Remote Work Days

• By default, an employee’s location is categorized as “Office/Remote” when they spend less than 80% of a given day in either location (ex. 70% of the day in the office, 30% of the day remote).
• Conversely, when 80% or more of a given day is spent in one location (Office or Remote) an employee is assigned that location for the full day.
• To customize this threshold, enter a number between 51% and 99% in the gray text box, then hit the return key or click anywhere outside of the text box and a message will appear at the top of the page confirming the new threshold has been saved.

Note: Changes to the threshold will be reflected the next time the Location Insights Dashboard is refreshed (once every 24 hours). Historical data will be updated in accordance with the new threshold.

F. Assign IP Addresses to an Office Network or VPN

• The ActivTrak Agent analyzes a user’s IP address and unique on-device signals to determine whether they are located in an office (co-located with other employees) or remote. This data is displayed in the Location Insights Dashboard.
• For situations where employees routinely connect to the same IP address, such as an office or a Virtual Private Network (VPN), Admins can provide the IP address to ensure that associated user activity is always assigned the correct location.
• Use the toggle below the list of manually assigned IP addresses to specify whether the list of Office IPs should be exhaustive or partial.
  • If this toggle is turned on, only activity on manually assigned ‘Office’ IP addresses will be labeled ‘Office’ in the Location Insights Dashboard. User activity on all other IPs will automatically be labeled ‘Remote.’
  • If the toggle is turned off, the Agent may automatically assign the ‘Office’ location to activity that takes place on other IP addresses, according to the location detection rules described in this article. (Activity on manually assigned ‘Office’ IPs will be labeled accordingly.)
  • Location estimates for VPN activity are not impacted by the toggle. Whether the toggle is on or off, manually assigned VPNs will be labeled ‘Office’ or ‘Remote’ according to the location detection model. (Manually assigning the ‘VPN’ designation to an IP address ensures the accuracy of these predictions, because it indicates that the user’s location should be inferred from on-device signals rather than the IP address.)

Note:

• Manually assigned networks will be applied to activity that takes place on the associated IPs going forward. The location assigned to prior activity will not change retroactively.
• IP addresses with more than one possible location (ex. an IP address that is shared by an office and a VPN) should not be added to this list, as this will lead to locations being labeled incorrectly.

Learn more about Insights:

• ActivTrak Insights Overview
• ActivTrak Insights Frequently Asked Questions