ActivTrak's Subscription and Support Plans, Licensing and Pricing

The following guide outlines ActivTrak's subscription plan differences (as well as add-on and Support offerings), explains how ActivTrak licensing works and addresses common pricing questions.

Learn more:

ActivTrak's Subscription Plans

ActivTrak offers four subscription plans – Free, Essentials, Professional and Professional+. All customers receive a free 14-day trial of Professional upon initial sign-up. Once the trial has expired, the account automatically converts to a Free plan unless it is upgraded to a paid plan. Plan upgrades, license additions and the Screen Details add-on can be purchased via the in-app cart. Learn more here.

Review the table below for a detailed comparison of each subscription plan. For pricing information, click here.

Notes:

  • Legacy Premium Plan accounts have access to everything under the Professional Plan.
  • Legacy Advanced Plan accounts have access to everything under the Essentials Plan. 
  • At least 5 users are required to purchase an Essentials, Professional or Professional+ plan.

 

Professional+

Professional

Essentials

Free

Users and Data

Number of Users

Unlimited Unlimited Unlimited 3 max

Data History

12 months

Data History Add-on Available

12 months

Data History Add-on Available

6 months

Data History Add-on Available

30 days

Not eligible for Data History Add-on

Screenshots

Available with Screen Details Add-on

Available with Screen Details Add-on

Available with Screen Details Add-on

Not eligible for Screen Details Add-on

APIs

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Available with ActivConnect API Add-on

Available with ActivConnect API Add-on

Not eligible for ActivConnect API Add-on

Integrations

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Exports

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Core Features

Alarms

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Website Blocking

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Audit Log

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SSO & MFA

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Support Tickets

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The Weekly Digest

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Activity Dashboard

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Team Pulse Dashboard

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Admin Panel

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Organization Overview

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Live Reports

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Activity Log 

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Auto-Classification

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Classification by Groups

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Navigation Favorites

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Team Management Dashboard

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Insights Features

Offline Meetings(via Calendar Integration)

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Custom Goal Setting

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Custom Email Subscriptions 

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Executive Summary Dashboard

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Team Comparison Dashboard

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Location Insights Dashboard

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Activity Breakdown Dashboard

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Work Efficiency Dashboard

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Workload Balance Dashboard

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Technology Usage Dashboard

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Personal Insights Dashboard

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Coach

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Impact Analysis

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Add-ons

Add-ons are available with paid plans and are billed on a per-user basis. 

Please Note: The number of Add-on licenses must equal the number of ActivTrak account licenses.

ActivConnect API

Combine ActivTrak workforce analytics and insights into other key applications and with other data sources in your organization with ActivConnect. This adds layers of additional visibility and insights into the broader context of individual and team productivity. Organizations on a paid plan can purchase ActivConnect by contacting us.

Professional
  • Activity details
  • Group information

Plus

  • Premium Metrics
    • Focus, attention shifts, & uninterrupted sessions
    • Workload balance, burnout risk & break analysis
    • Workforce capacity planning
    • Location insights
    • Technology adoption analysis
  • Historic benchmarks by team and individual
  • Team actuals vs goals
  • Pre-built BI report templates leveraging richer, more detailed analytics
    • Sales Team Efficiency
    • Customer Service Productivity
    • Headcount Planning
    • Tech License Optimization
Essentials
  • Activity details
  • Group information
  • BI starter templates for activity information

Screen Details

ALL ActivTrak Plans have the strictest privacy controls turned on by default. Organizations on a paid plan may collect additional activity details by purchasing the Screen Details Add-on, which offers exclusive access to the following features:

  • Screenshots
  • Team Pulse Screen Views
  • Pop-Up Alarms
  • Application Termination
  • Expanded Activity Details

Learn more here. Organizations on a paid plan can purchase Screen Details via the in-app cart or by contacting us.

Data History

Extend data history to enable longer-term comparison and trend analysis of key performance indicators with the Data History Add-on. Organizations on a paid plan can purchase Data History by contacting us.

Support plans

ActivTrak offers various Support plans to meet your organization's unique needs and ensure success.

By default, all ActivTrak paid subscriptions come with our Digital Support plan. To contact Support, click here.

If you require additional coverage, contact our team for a Premier or Signature Support plan quote. Compare plans and read details about each offering below. 

Note: Support Plans are not available with the Free subscription plan.

 

Signature

Premier 

Digital

Adoption Assurance

24x7 Online Access to Onboarding, Learning Materials & Help Center greencheck.png greencheck.png greencheck.png

Technical Configuration & Tuning

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Live Stakeholder Training

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4 Sessions

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2 Sessions

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Planning Workshop

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Technical Support (Ongoing)

24/7 Access to the

ActivTrak Help Center

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24/7 Access to the

ActivTrak Academy

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24/7 Live Chat

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Weekday Live Chat Support

(M-F 8 am - 6 pm CT)

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Weekend Live Chat Support

(Sat. & Sun. 8 am - 6 pm CT)

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Email Support

(M-F 8 am - 6 pm CT)

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Avg. response time < 4 hrs.

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Avg. response time < 8 hrs.

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Avg. response time < 12 hrs.

Phone & Remote Support (Available for open cases)

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Annual Technical Health Check

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Dedicated Technical Account Manager (TAM)

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Priority Ticket Routing

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Integration Support & Customized BI Dashboards

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Advisory Support (Ongoing)

Dedicated Customer Success Manager (CSM)

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Business Reviews

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Training Vouchers

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4 Vouchers

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2 Vouchers

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External Productivity Benchmark Comparison

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Expert Insights into Your Productivity Trends

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2 Productivity Assessments

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2 Productivity Snapshots


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Insights to Action Workshop

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Digital Support 

Ideal for: Organizations needing basic, self-serve support during standard weekday business hours. (Note: Digital Support is included by default for all ActivTrak subscriptions). Organizations with basic analysis needs and/or have internal resources available to conduct customized analyses internally.

Plan includes: Full access to our Technical Support team during standard business hours as well as 24/7 on-demand access to technical documentation in the ActivTrak Help Center and training materials in the ActivTrak Academy.

Premier Support

Ideal for: Organizations who desire enhanced technical support, escalations and productivity insights in addition to ActivTrak’s best-in-class product, but are looking for a lighter touch for ongoing technical and advisory support (when compared to Signature Support).

Plan includes: All Digital features plus full access to live chat support on weekends (Saturday - Sunday 8 am - 6 pm CT),  triage-based routing, two live training sessions, annual technical account configuration and tuning and access to a dedicated Customer Success Manager (CSM). Additional details are below:

  • Adoption Assurance: Adoption Assurance sets customers up for success by providing timely, high-quality technical implementation, organizational enablement and adoption support. This helps to educate, enable and empower ActivTrak users across all organizational levels to ensure a successful and productive journey toward working wiser.
  • Technical Account Configuration and Tuning: Whether you are looking for best practice configuration guidance during the initial account setup stage or you need help to fine-tune your existing environment based on your specific organizational needs, our team of experts will be available to assist you.
  • Dedicated Customer Success Manager (CSM): A Customer Success Manager (CSM) will be assigned as your direct point of contact for all account inquiries not related to break-fix support. This includes product training (using vouchers) & general best practices, subscription changes and product discussions. Your CSM will also provide cadence calls as agreed upon and ensure an understanding of your business and the solutions and strategies required to achieve that success.
  • Business Reviews: Conducted in coordination with your CSM, TAM, Product leadership and Account Executive, business reviews are designed to assess your progress toward goals and surface opportunities to further optimize your use of ActivTrak and related business outcomes. Each Business Review includes a Productivity Snapshot to uncover insights and opportunities across key productivity metrics.
  • Productivity Snapshot: Designed to quickly assess progress toward goals and surface opportunities to drive further business value, Snapshots provide a high-level comparison of key productivity metrics against recent quarterly productivity benchmarks.
  • Training Vouchers: Training vouchers allow you to train additional stakeholders on ActivTrak after your initial onboarding training has been delivered. To redeem, contact your CSM and let them know you’d like to use one of your training vouchers. Vouchers can cover Platform, Leadership, Manager, Employee or Train-the-Trainer sessions. Premier Support is eligible for two training vouchers every 12 months.
  • Annual Technical Health Check: Ensure your environment is running at its most optimal capacity and maximize your ActivTrak investment with a Technical Health Check. Our team of experts will dive into every aspect of your configuration and provide a detailed report with actionable recommendations to improve reporting accuracy and optimal insights.

Signature Support

Ideal for: Larger organizations who desire first-class technical support, escalations and productivity insights in addition to ActivTrak’s best-in-class product. Signature Support provides faster response times and expanded touchpoints for ongoing technical and advisory support (when compared to Premier Support).

Plan Includes: All Digital and Premier features plus 24/7 access to our live chat support, a dedicated Technical Account Manager (TAM), priority triaging, Quarterly Business Reviews, two additional Training Vouchers (four total), two additional Live Training sessions (four total) access to help for data customization projects and more! Additional details are below:

  • Dedicated Technical Account Manager (TAM): A dedicated Technical Account Manager (TAM) will be assigned as your direct point of contact for all technical account concerns. Your TAM will be a technical liaison between you and the ActivTrak team to ensure all inquiries are reviewed and resolved promptly. Your TAM will also provide proactive outreach around product updates and relevant product information as necessary to ensure all of your needs are met.
  • Integration Support and Customized BI Dashboards: Whether you are looking for customized visualization of ActivTrak data in BI platforms such as Power BI, Tableau or Google Data Studio, or need expert advice on integrating ActivTrak data with other data sources, Signature Support includes 10 hours of data and solution architecture services to set those special projects in motion.
  • Productivity Assessments: Led by our Productivity Lab experts, Productivity Assessments provide point-in-time and trend analysis of key productivity metrics, process, technology usage and comparison to industry-specific benchmarks to surface additional insights and opportunities.
  • Insights to Action Workshop: Led by our Productivity Lab experts, the Insights-to-Action Workshop is designed to accelerate your journey with ActivTrak. They will uncover critical productivity insights, prioritize interventions and jointly develop a 90-day roadmap for you to capitalize on areas of opportunity and generate tangible ROI.

 

How ActivTrak Licensing Works

ActivTrak licenses are assigned on a per-user, per-computer, and per-domain basis, but what does all of this mean?

Once the ActivTrak Agent is installed, user tracking is automatic. Any user that logs into a computer where the Agent is installed will automatically be tracked and counted against user licensing quantities.

For example, if there are 5 employees (users) that need to be tracked, 5 licenses are needed. Now, let's say, Eva, one of the employees, signs into a guest profile on Bob’s computer that also has an ActivTrak Agent installed. Since Eva accessed a different user profile than Bob's, this is going to appear as a new user on the ActivTrak dashboard, which will create a 6th user and place the account over the original 5-license limit.

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The reason a new user was created, taking up another license, is because a new user profile was accessed on Bob's machine. New user profiles, on machines that are not domain-connected, will count as a new user within ActivTrak.

Each computer shown in the image above is a stand-alone machine (not domain connected) which is why the Agent is not recognizing Eva and thus adds her as a new user. If you do not have Active Directory, Azure, or a similar environment, but want to track Eva's activity on Bob's device,  an additional license would need to be purchased. If two profiles for the same user exist within ActivTrak, an alias can be created to view the combined data in reports and dashboards. Please note that creating an alias will not reduce the license count. To learn more about reclaiming licenses, click here

You can also merge users when a user moves from one device to another. For example, if Eva’s laptop died and the company issued her a new one, that user/license can be merged with the new computer’s user/license to ensure her data is continuous across historical and future activity reports and dashboards. Learn how to merge users here.

Domain Connected:

Now let's say that the machines in the example above are domain-connected, and Eva accessed Bob's computer using her user profile credentials. This would not raise the user count in ActivTrak. If an organization uses Active Directory, Azure, or a similar environment, and all of their computers are bound to it (meaning regardless of which machine they access the same user profile is being used) this will count as a single user, keeping the original license quantity unaffected.

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What if licenses are exceeded on my ActivTrak account?

Our paid plans include a 14-day grace period to make adjustments and avoid penalties to the account. The grace period resets when the user count is less than or equal to the purchased license limit. The current user count/license limit can be found by clicking on your account avatar in the top right-hand corner of the ActivTrak app. The dropdown menu displays a ratio of users to available licenses. In the example below, the account has purchased 89 licenses but is currently tracking 340 users and has exceeded its limit.

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Once the 14-day grace period begins, the account Admin(s) will receive an email notification. Within the 14-day grace period, an account Admin must:

1) Add more licenses to the account to include the additional users 

OR

2) Reclaim licenses by deleting, merging or adding users to the Do Not Track List.

If no action is taken by the end of the grace period, data will continue to be collected, but data access will be blocked for all users until the account is trued up.

Note: Free accounts are not granted a grace period and will lose access to data and reports as soon as their three (3) free licenses are exceeded. An account Admin will either need to remove users or upgrade to one of our paid plans to regain access. For more information about our paid plans and pricing, click here.

Pricing FAQ

Am I charged for going over my user limit?

Paid plans will not receive a charge for going over the account's user limit. However, the account will be placed in a 14-day grace period and must either reduce users or purchase additional licenses during this time to true up the account and avoid disruptions. During the grace period, users will retain access to data and reports.

The grace period resets when the user count is less or equal to the license count. App users will lose access to data and reports if the account isn't trued up within the 14-day grace period (though data will still be collected).

Am I charged for going over my storage limit?

Similarly to exceeding a user limit, there is no charge for going over the storage limit. However, all account data will be hidden until data is deleted or the account is upgraded or purchases the data history add-on.

Can I decrease my user limit and price by using user aliases?

User aliases are used for readability purposes only. You cannot decrease your user limit by using an alias. The only way to decrease user licenses is by using an Active Directory, Azure, or similar environment to merge the same user on multiple machines.

I want to upgrade to a paid account but I don't need all 5 licenses. Can I only pay for the ones I need?

While you do not have to use them all, we do require a minimum of five licenses to purchase a paid plan.

Is there a self-service purchasing option?

Yes! We offer an in-app cart so you can easily upgrade your plan, purchase additional licenses or add the Screen Details add-on to your account. Learn more here.

Are discounts offered for nonprofits?

We do offer discounts for nonprofits. To learn more, please reach out to our sales team at sales@activtrak.com.

Learn More

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