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ActivTrak Help Center
Account Settings & Management
Account Settings & Management
On your profile you can reset your password, find our account number, manage access, audit user access and changes, and manage billing, payments and plans.
Account Configuration
The Account Configuration Page
Guided Account Setup by Use Case
Active Time and Passive Time in ActivTrak
How to Customize Your ActivTrak App UI
Insights Configuration
Activity Alignment Configuration Guide
The Insights Configuration Page
Creating and Managing Custom Email Subscriptions
Insights Data Glossary
General Settings
Understanding and Troubleshooting Unusual Productivity Averages
Time Zone Settings
Website Blocking in ActivTrak
How to Use the Scheduling Feature to Reflect Employee Working Hours
How to Account for Time Worked on Vacation Days & Weekends (Avoid Diluting Average Metrics)
Classifications
Guide to Activity Classification in ActivTrak
Users & Groups
Groups in ActivTrak
Create and Manage Users via the Users Page (EA)
Create and Change Aliases or Display Names
The Do Not Track (DNT) List
Upload Groups and Assignments in Bulk
Hiding Active Directory Groups from View
Security Settings
Security Audit Log
AD FS SSO Set-Up
Azure SSO Setup Steps
Setting up Google Authentication
Agent Management
Managing User Agents
Computer Agents
Updating the ActivTrak Agent
How to Identify Active Agents Not Reporting Data
How to Uninstall the ActivTrak Agent
Deploy Agents via the ActivTrak app
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Data & Exports
How to Export Data Using ActivConnect
How to Export and Manage Data
FAQ: ActivTrak's Data Retention Policy & Data History
Account Management & Billing
How to Change, Cancel, Reactivate or Delete Your ActivTrak Account
How to Reclaim Licenses
User Merge
Billing & Invoice Inquiries
ActivTrak Profile
Free Up Storage Space
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